Senior IT Support Engineer – Onsite Field Tech

Infosys; Antwerpen; On-site; EUR 42,000 - 56,000; Full time

Job summary

Infosys Mechelen/Vilvoorde is seeking a motivated IT L1 Support Technician to join our dynamic team. You will be the first point of contact for users, delivering prompt assistance, triaging and resolving hardware, software, and network issues while escalating complex cases to higher-level support as needed.

You will support on site across Mechelen and Vilvoorde offices, with travel between locations as required.

Qualifications

• 2+ years experience providing onsite support in an enterprise environment.
• Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
• Respond to service desk requests and fulfil them promptly.
• Ability to meet Service Level Agreements and Key Metrics.
• Log, categorize, and prioritize support requests; password resets and account unlocks.

Responsibilities

• Triaging, diagnosing and resolving basic to moderately complex hardware, software, and network issues.
• Escalate more complex problems to higher-level support as needed.
• Maintain records of support interactions and resolutions in the ticketing system.

Skills

Excellent communication

Dutch language

French language

English language

Shift work

Tools

SCCM

Intune

Jamf Pro

Job description

Infosys Mechelen/Vilvoorde is seeking a motivated IT L1 Support Technician to join our dynamic team. You will be the first point of contact for users, delivering prompt assistance, triaging and resolving hardware, software, and network issues while escalating complex cases to higher-level support as needed.

You will support on site across Mechelen and Vilvoorde offices, with travel between locations as required.