Multilingual 24/7 Breakdown Support Coordinator

Volvo Trucks; Gent; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Meal vouchers

Shift allowance

On-site restaurant

Well-being services

International environment

Job summary

Volvo Trucks is seeking multilingual customer service advisors to support European breakdowns. The role focuses on owning the customer experience across multilingual communications, coordinating with dealers, and updating customers with progress.

You will join a 24/7 operation spanning Ghent (Belgium), Rugby (UK), Bucharest (Romania) and Johannesburg (South Africa). A proactive, team-oriented approach is essential.

Qualifications

• Fluent in English and German (written and verbal).
• Customer-focused, aiming for best service and solutions.
• Confident communicator, adapts style to each customer.
• Proactive, creative mindset to solve problems.
• Enjoys working in a team and supporting colleagues.
• Willing to work in shifts for 24/7 coverage.

Responsibilities

• Utilise language skills to support customers with international breakdowns.
• Maintain regular dialogue with the dealer and update customers on progress.
• Provide proactive, creative problem solving to ensure customer support.
• Collaborate with teams to deliver excellent customer experience.

Skills

English language

German language

Customer focus

Communication

Teamwork

Job description

Volvo Trucks is seeking multilingual customer service advisors to support European breakdowns. The role focuses on owning the customer experience across multilingual communications, coordinating with dealers, and updating customers with progress.

You will join a 24/7 operation spanning Ghent (Belgium), Rugby (UK), Bucharest (Romania) and Johannesburg (South Africa). A proactive, team-oriented approach is essential.