Customer service coordinator German

VOLVO GROUP BELGIUM; Oostakker; On-site; EUR 30,000 - 45,000; Full time

Job summary

VOLVO GROUP BELGIUM is looking for multi-lingual advisors to support customers across Europe with international breakdowns. You will be part of a dynamic team that values communication, problem-solving, and collaboration.

This role is critical in ensuring our customers experience peace of mind during breakdowns, and it requires a proactive approach to manage situations effectively. Join us to help deliver exceptional customer service while working among diverse colleagues in a supportive environment.

Qualifications

• Fluent in multiple languages to support diverse customer base.
• Strong communication skills to liaise with dealers and customers.
• Creative problem-solving abilities to manage breakdowns effectively.

Responsibilities

• Utilize language skills to support customers with breakdowns.
• Maintain regular communication with dealers and update customers.
• Proactively solve problems and ensure customer satisfaction.
• Collaborate effectively within the team.

Job description

Introduction

Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.

This is us, your new colleagues

You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.

We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

This is the job

• Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.


• Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.


• A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.


• Teamwork and collaboration are the foundations of our business.