Logistics Officer - Customer Service

HR-Technologies; Zeebrugge; Vor Ort; EUR 28.000 - 40.000; Vollzeit

Zusammenfassung

HR-Technologies is seeking a customer service professional to act as the central link between customers and internal teams for the European market, coordinating transport orders and solving problems creatively.

The role requires several years in customer service or logistics, fluency in Dutch and English, good French knowledge, and a Bachelor degree or equivalent. Alternating 8am–6pm schedule, team-oriented environment.

Qualifikationen

• Bachelor degree or equivalent experience.
• Several years of experience within customer service and/or the logistics sector.
• Fluently Dutch, English and solid knowledge of French.

Aufgaben

• Ensure daily smooth processing of transport orders.
• Report problems, delays, etc., on time to our customers.
• Collaborate with customers to solve problems creatively and efficiently.
• Look for opportunities to reduce or recover extra costs.
• Work closely with colleagues and departments to achieve goals.

Kenntnisse

Customer service

Logistics experience

Communication skills

Team player

Problem solving

Ausbildung

Bachelor degree or equivalent

Jobbeschreibung

Do you thrive on customer interaction, problem‑solving, and being the central link between internal teams and the European market? As part of our Customer Service team, you ensure smooth daily transport coordination, collaborate creatively with customers, and work closely with colleagues to achieve our goals. Are you a strong communicator with logistics experience and a knack for efficient troubleshooting?

Your role & responsibilities

• You ensure daily smooth processing of transport orders
• You report problems, delays, etc... on time to our customers
• You work together with customers to solve problems creatively and efficiently
• You actively look for opportunities to reduce or recover extra costs
• You work closely with colleagues and the various departments to achieve our goals

Alternating schedule between 8 a.m. and 6 p.m.

Location

Profile

Your profile

• You have a Bachelor degree or equivalent experience
• You have several years of experience within customer service and/or the logistics sector
• You speak and write fluently Dutch, English and have a solid knowledge of French
• You are communicatively strong and always aim for a win-win situation
• You are assertive and never miss opportunities
• You are a real teamplayer