Logistics Officer - Customer Service UK

ECS; Zeebrugge; Sur place; EUR 32 000 - 52 000; Plein temps

Résumé du poste

ECS Zeebrugge is looking for a customer-focused logistics coordinator to join our Customer Service team. You ensure daily transport orders are processed smoothly and serve as the central link between customers and internal teams, delivering practical solutions.

Fluency in Dutch and English, along with several years in customer service or logistics, are essential. You will work in a dynamic, family‑like environment with growth and international exposure, alternating 8 a.m. – 6 p.m. shifts.

Qualifications

• Bachelor degree or equivalent experience.
• Several years of experience within customer service and/or the logistics sector.
• Fluent Dutch & English in speaking and writing.
• Communicatively strong with a win-win mindset.
• Assertive and proactive in seizing opportunities.

Responsabilités

• Ensure daily smooth processing of transport orders.
• Report problems, delays, etc. on time to customers.
• Collaborate with customers to solve problems creatively and efficiently.
• Actively look for opportunities to reduce or recover extra costs.
• Work closely with colleagues and departments to achieve goals.

Connaissances

Dutch

English

Communication

Logistics experience

Problem-solving

Formation

Bachelor degree or equivalent experience

Description du poste

Do you thrive on customer interaction, problem‑solving, and being the central link between internal teams and the UK market? As part of our Customer Service team, you ensure smooth daily transport coordination, collaborate creatively with customers, and work closely with colleagues to achieve our goals. Are you a strong communicator with logistics experience and a knack for efficient troubleshooting?
Then we want to meet you!

Your role & responsibilities

• You ensure daily smooth processing of transport orders
• You report problems, delays, etc... on time to our customers
• You work together with customers to solve problems creatively and efficiently
• You actively look for opportunities to reduce or recover extra costs
• You work closely with colleagues and the various departments to achieve our goals

Alternating schedule between 8 a.m. and 6 p.m.

Location

Profile

Your profile

• You have a Bachelor degree or equivalent experience
• You have several years of experience within customer service and/or the logistics sector
• You speak and write fluently Dutch & English
• You are communicatively strong and always aim for a win-win situation
• You are assertive and never miss opportunities

Ready to take your career to the next level? Dive into the world of logistics at ECS, the beating heart of the port of Zeebrugge. As a leading player in the logistics sector, we offer you not just any job, but an opportunity for personal growth, innovation and international connections!

Our offer

• Work environment: step into a dynamic and innovative work environment, with the values of a family business
• Conditions: enjoy attractive remuneration and working conditions, complemented by fringe benefits
• Growth: discover numerous career opportunities and build your future within ECS
• Development: get opportunities to further develop your knowledge and skills through numerous internal and external training courses
• Culture: join a corporate culture where wellbeing is key
• Activities: take part in fun activities and sports sessions after work
• Childcare (only headquarters in Zeebrugge): take advantage of our in-house childcare for a perfect work-life balance

Ready for a new challenge?