Customer Advisor

Van Mieghem; Belgique; Remote; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Friendly work environment

Training and development opportunities

Job summary

Van Mieghem is seeking a Customer Service Representative to manage customer relationships in the transport and logistics sector. You will handle inquiries by phone and email, provide accurate service information, and support drivers and the dispatch team.

The role requires French fluency; Dutch or English is a plus. You will enter data into the management system, collaborate with other departments, and listen carefully to customers to offer solutions with a proactive, customer-oriented attitude.

Qualifications

• Excellent command of written and spoken French.
• Knowledge of Dutch or English is an advantage.
• Customer-oriented mindset and good listening skills.
• Commercial, dynamic, and proactive attitude.
• Basic computer skills (Office suite, management software).
• Experience in a similar role is a plus.

Responsibilities

• Handling customer inquiries via phone and email.
• Providing clear and accurate information about our services.
• Following up on requests and complaints.
• Entering customer data into our management system.
• Collaborating with other departments to ensure customer satisfaction.
• Listening to customers' needs and offering appropriate solutions.
• Welcoming drivers and handling their requests.
• Providing support to our dispatching department.

Skills

French fluency

Dutch/English advantage

Customer-oriented

Active listening

Office suite

Experience in similar role

Tools

Management software

Job description

Join our team as a Customer Service Representative!

We are looking for a dynamic and organized Customer Service Representative to join our team in the transport and logistics sector. You will be responsible for managing customer relationships, ensuring that their needs are met efficiently and professionally.

• Handling customer inquiries via phone and email.
• Providing clear and accurate information about our services.
• Following up on requests and complaints.
• Entering customer data into our management system.
• Collaborating with other departments to ensure customer satisfaction.
• Listening to customers' needs and offering appropriate solutions.
• Welcoming drivers and handling their requests.
• Providing support to our dispatching department.

Desired profile:

• Excellent command of written and spoken French.
• Knowledge of Dutch or English is an advantage.
• Customer-oriented mindset and good listening skills.
• Commercial, dynamic, and proactive attitude.
• Basic computer skills (Office suite, management software).
• Experience in a similar role is a plus.

We offer:

• A friendly and stimulating work environment.
• Training and professional development opportunities.