Logistics Officer - Customer Service

ECS; West-Vlaanderen; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Fringe benefits

Training opportunities

Wellbeing culture

Team activities

Childcare at Zeebrugge HQ

Job summary

ECS in Zeebrugge seeks a Customer Service specialist to coordinate daily transport orders, communicate with customers, and collaborate with internal teams across Europe.

You hold a Bachelor degree or equivalent, have several years in customer service or logistics, and are fluent in Dutch and English with solid French knowledge. A team-focused, proactive mindset is essential for success in this on-site role with alternating hours.

Qualifications

• Bachelor degree or equivalent experience.
• Several years of experience in customer service and/or logistics.
• Fluent Dutch and English; good knowledge of French.

Responsibilities

• Ensure daily smooth processing of transport orders.
• Report problems and delays to customers on time.
• Collaborate with customers to solve problems creatively and efficiently.
• Identify opportunities to reduce or recover extra costs.
• Work closely with colleagues and departments to achieve goals.

Skills

Logistics experience

Communication

Team player

Education

Bachelor degree or equivalent experience

Job description

Description

Do you thrive on customer interaction, problem‑solving, and being the central link between internal teams and the European market? As part of our Customer Service team, you ensure smooth daily transport coordination, collaborate creatively with customers, and work closely with colleagues to achieve our goals. Are you a strong communicator with logistics experience and a knack for efficient troubleshooting?

Then we want to meet you!

Your Role & Responsibilities

• You ensure daily smooth processing of transport orders
• You report problems, delays, etc... on time to our customers
• You work together with customers to solve problems creatively and efficiently
• You actively look for opportunities to reduce or recover extra costs
• You work closely with colleagues and the various departments to achieve our goals

Work schedule

Alternating schedule between 8 a.m. and 6 p.m.

Location

Baron De Maerelaan, Zeebruges

Profile

Your profile

• You have a Bachelor degree or equivalent experience
• You have several years of experience within customer service and/or the logistics sector
• You speak and write fluently Dutch, English and have a solid knowledge of French
• You are communicatively strong and always aim for a win-win situation
• You are assertive and never miss opportunities
• You are a real teamplayer

Our offer

• Work environment: step into a dynamic and innovative work environment, with the values of a family business
• Conditions: enjoy attractive remuneration and working conditions, complemented by fringe benefits
• Growth: discover numerous career opportunities and build your future within ECS
• Development: get opportunities to further develop your knowledge and skills through numerous internal and external training courses
• Culture: join a corporate culture where wellbeing is key
• Activities: take part in fun activities and sports sessions after work
• Childcare (only headquarters in Zeebrugge): take advantage of our in-house childcare for a perfect work-life balance