Logistics Officer - Customer Service UK

HR-Technologies; Zeebrugge; Sur place; EUR 32 000 - 52 000; Plein temps

Résumé du poste

HR-Technologies in Belgium seeks a customer service professional to coordinate daily transport orders and communicate with customers across the UK market. You will troubleshoot issues, work with colleagues, and find ways to recover costs while ensuring smooth operations.

The role emphasizes strong Dutch and English communication, a team-focused mindset, and an ability to problem-solve in a fast-paced logistics environment. Alternating early/late shifts are expected.

Qualifications

• Bachelor degree or equivalent experience.
• Several years of experience within customer service and/or the logistics sector.
• Fluent in Dutch and English, written and spoken.
• Communicatively strong and able to create win-win outcomes.
• Assertive and proactive in spotting opportunities.
• Real team player who collaborates across departments.

Responsabilités

• Ensure daily smooth processing of transport orders.
• Report problems and delays on time to customers.
• Collaborate with customers to solve problems creatively and efficiently.
• Identify opportunities to reduce or recover extra costs.
• Work closely with colleagues and other departments to achieve goals.

Connaissances

Fluent Dutch

Fluent English

Strong communicator

Team player

Assertive

Customer service experience

Logistics experience

Formation

Bachelor degree or equivalent experience

Description du poste

Do you thrive on customer interaction, problem‑solving, and being the central link between internal teams and the UK market? As part of our Customer Service team, you ensure smooth daily transport coordination, collaborate creatively with customers, and work closely with colleagues to achieve our goals. Are you a strong communicator with logistics experience and a knack for efficient troubleshooting?
Then we want to meet you!

Your role & responsibilities

• You ensure daily smooth processing of transport orders
• You report problems, delays, etc... on time to our customers
• You work together with customers to solve problems creatively and efficiently
• You actively look for opportunities to reduce or recover extra costs
• You work closely with colleagues and the various departments to achieve our goals

Alternating schedule between 8 a.m. and 6 p.m.

Your profile

• You have a Bachelor degree or equivalent experience
• You have several years of experience within customer service and/or the logistics sector
• You speak and write fluently Dutch & English
• You are communicatively strong and always aim for a win-win situation
• You are assertive and never miss opportunities
• You are a real teamplayer