Logistics Officer - Customer Service

ECS European Containers Ltd; Zeebrugge; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Dynamic work environment

Competitive remuneration

Career opportunities

Internal and external training

Wellbeing culture

After-work activities

In-house childcare (Zeebrugge HQ)

Job summary

ECS European Containers Ltd in Zeebrugge seeks a Customer Service professional to coordinate daily transport orders and act as the key link between customers and internal teams. You will report problems and delays promptly, work with customers to solve issues creatively, and actively seek opportunities to reduce costs, while collaborating across departments to achieve shared goals.

The role requires fluent Dutch and English, solid French knowledge, and strong communication, with an alternating

Qualifications

• Bachelor degree or equivalent experience.
• Several years of experience in customer service and/or logistics.
• Fluent Dutch and English; solid knowledge of French.
• Communicatively strong and assertive, aiming for win‑win solutions.

Responsibilities

• Ensure daily smooth processing of transport orders.
• Report problems and delays on time to customers.
• Collaborate with customers to solve problems creatively and efficiently.
• Actively look for opportunities to reduce or recover extra costs.
• Work closely with colleagues and departments to achieve goals.

Skills

Logistics experience

Customer service

Problem-solving

Communicative

Dutch language

English language

French language

Assertive

Education

Bachelor degree or equivalent experience

Job description

Do you thrive on customer interaction, problem‑solving, and being the central link between internal teams and the European market? As part of our Customer Service team, you ensure smooth daily transport coordination, collaborate creatively with customers, and work closely with colleagues to achieve our goals. Are you a strong communicator with logistics experience and a knack for efficient troubleshooting?

Your role & responsibilities

• You ensure daily smooth processing of transport orders
• You report problems, delays, etc... on time to our customers
• You work together with customers to solve problems creatively and efficiently
• You actively look for opportunities to reduce or recover extra costs
• You work closely with colleagues and the various departments to achieve our goals

Alternating schedule between 8 a.m. and 6 p.m.

Location

Profile

Your profile

• You have a Bachelor degree or equivalent experience
• You have several years of experience within customer service and/or the logistics sector
• You speak and write fluently Dutch, English and have a solid knowledge of French
• You are communicatively strong and always aim for a win-win situation
• You are assertive and never miss opportunities

Ready to take your career to the next level? Dive into the world of logistics at ECS, the beating heart of the port of Zeebrugge. As a leading player in the logistics sector, we offer you not just any job, but an opportunity for personal growth, innovation and international connections!

Our offer

• Work environment: step into a dynamic and innovative work environment, with the values of a family business
• Conditions: enjoy attractive remuneration and working conditions, complemented by fringe benefits
• Growth: discover numerous career opportunities and build your future within ECS
• Development: get opportunities to further develop your knowledge and skills through numerous internal and external training courses
• Culture: join a corporate culture where wellbeing is key
• Activities: take part in fun activities and sports sessions after work
• Childcare (only headquarters in Zeebrugge): take advantage of our in-house childcare for a perfect work-life balance