L1 IT Support Engineer — Onsite, Multilingual

Infosys; Antwerpen; On-site; EUR 32,000 - 44,000; Full time

Job summary

Infosys is seeking a motivated L1 Technology Support Engineer to join our Mechelen IT team. You will be the first point of contact for users, triaging and resolving hardware, software, and basic network issues on site, while escalating more complex problems as needed.

The role requires 2+ years of onsite enterprise support, strong knowledge of Windows 11 and MacOS, and the ability to travel to various shop locations.

Qualifications

• 2+ years of onsite enterprise IT support experience.
• First point of contact for support requests via phone, email, and ticketing system.
• Respond to service desk tickets and fulfill them promptly.
• Adhere to SLA/Key KPI requirements.
• Log, categorize, and prioritize support requests accurately.
• Perform password resets and account unlocks.
• Hands-on hardware: Laptop/Desktop, printers, OS installs, Outlook config.
• Strong knowledge of Windows 11 and MacOS.

Responsibilities

• Triages, diagnoses, and resolves basic to moderate hardware, software, and network issues.
• Escalates complex problems to higher-level support as needed.
• Maintains accurate records of support interactions in the ticketing system.
• Communicates issue status and resolutions to users in a timely manner.
• Travel to various shop locations by car as required.

Skills

Onsite support

Troubleshooting

Ticketing system

SLA adherence

Password resets

Networking basics

Windows 11

MacOS

VPN/WiFi/DNS

Driver's license

Tools

SCCM

Intune

Jamf Pro

Job description

Infosys is seeking a motivated L1 Technology Support Engineer to join our Mechelen IT team. You will be the first point of contact for users, triaging and resolving hardware, software, and basic network issues on site, while escalating more complex problems as needed.

The role requires 2+ years of onsite enterprise support, strong knowledge of Windows 11 and MacOS, and the ability to travel to various shop locations.