IT Support Specialist L1 - Business Services - Brussels

Editx; Brussel; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Editx is seeking a proactive IT Support Specialist to join their team in Brussels. The role involves providing first and second-line support in a vibrant service-driven environment.

The ideal candidate will demonstrate excellent communication skills in English, possess a strong service mindset, and thrive in a dynamic and multicultural setting. Responsibilities include troubleshooting IT issues, supporting users onsite and remotely, and ensuring timely resolution of incidents.

Qualifications

• Excellent English communication skills are essential.
• Experience in a fast-paced, multicultural environment.
• Ability to thrive under pressure and manage multiple tasks.

Responsabilités

• Provide first IT support to internal users (onsite and remote).
• Diagnose and resolve hardware, software, and network issues.
• Manage and track incidents and service requests using a ticketing system.
• Install, configure, and maintain IT equipment.
• Support Microsoft environments including Windows and Office 365.

Connaissances

Proactive communication

Customer service orientation

Problem-solving skills

Technical troubleshooting

Description du poste

We are looking for a proactive and customer-oriented IT Support Specialist to join our client's team in Brussels. You will play a key role in providing first- and second-line technical support to end users within a dynamic service-driven environment.

This position requires excellent English communication skills, a strong service mindset, and the ability to thrive in a fast-paced, multicultural setting.

Responsibilities

• Provide first IT support to internal users (onsite and remote)
• Diagnose and resolve hardware, software, and network issues
• Manage and track incidents and service requests using a ticketing system
• Install, configure, and maintain IT equipment (laptops, desktops, mobile devices)
• Support Microsoft environments (Windows, Office 365, Teams, etc.)
• Escalate complex issues to higher-level support teams when required
• Ensure timely resolution of incidents within SLAs
• Deliver a high level of customer service and user satisfaction
• Contribute to IT documentation and knowledge base