Deskside Support Technician - L1

Sharp Brains; Machelen; On-site; EUR 32,000 - 52,000; Full time

Job summary

Sharp Brains is seeking a Deskside Support Technician – Level 1 for an onsite backfill in Machelen, Belgium. The role requires 3+ years of relevant IT support experience, with emphasis on Windows troubleshooting, AD, and office productivity tools.

You will provide end-user support onsite, resolve hardware and software issues, and coordinate with remote teams as needed. The successful candidate will work in a fast-paced enterprise IT environment, handle IMAC/break-fix tasks, and maintain accurate

Qualifications

• 3+ years of experience in Deskside / Desktop / IT Support.
• Strong Windows troubleshooting experience.
• Knowledge of hardware and software troubleshooting.
• Experience with IMAC and Break-Fix activities.
• Knowledge of Active Directory.
• Experience with Microsoft Office, Outlook & Teams.
• Basic understanding of networking, LAN, Wi-Fi, VPN, connectivity.
• Experience with ticketing tools such as ServiceNow or Jira.
• Strong communication and customer-service skills.
• Ability to work independently in an onsite support environment.

Responsibilities

• Provide professional onsite deskside support to end users.
• Troubleshoot desktop, laptop, hardware, software, and OS issues.
• Support Windows environments, applications, peripherals, and workplace technologies.
• Perform IMAC and break-fix activities.
• Install, configure, replace, and troubleshoot laptops, desktops, monitors, printers, and other peripherals.
• Troubleshoot network, Wi-Fi, LAN, VPN, and connectivity issues.
• Support Microsoft Office, Outlook, Teams, and other business applications.
• Perform basic Active Directory and user account support.
• Assist with device deployment, imaging/re-imaging, software installation, and configuration.
• Manage and update IT tickets while following SLA requirements.
• Maintain accurate asset inventory and technical documentation.
• Provide professional customer-facing support and ensure a positive end-user experience.
• Escalate complex technical issues to appropriate support teams when required.
• Coordinate with remote IT teams, vendors, and other technical teams when necessary.

Skills

Deskside Support

Windows troubleshooting

Active Directory

Microsoft Office/Outlook/Teams

Ticketing tools (ServiceNow/Jira)

Communication skills

Onsite support

Networking basics

Tools

ServiceNow

Jira

Job description

WE’RE HIRING | DESKSIDE SUPPORT TECHNICIAN – LEVEL 1

We are currently looking for an experienced Deskside Support Technician (L1) for an onsite backfill position in Machelen, Belgium.

ROLE DETAILS

Role: Deskside Support Technician - Level 1 (DSS L1)

Location: Machelen, Belgium

Engagement: Backfill

Work Model: Onsite

Experience: 3+ years preferred

Priority: Immediate Requirement

KEY RESPONSIBILITIES

• Provide professional onsite deskside support to end users.
• Troubleshoot desktop, laptop, hardware, software, and operating system issues.
• Support Windows environments, applications, peripherals, and workplace technologies.
• Perform IMAC (Install, Move, Add, Change) and break-fix activities.
• Install, configure, replace, and troubleshoot laptops, desktops, monitors, printers, and other peripherals.
• Troubleshoot network, Wi-Fi, LAN, VPN, and connectivity issues.
• Support Microsoft Office, Outlook, Teams, and other business applications.
• Perform basic Active Directory and user account support.
• Assist with device deployment, imaging/re-imaging, software installation, and configuration.
• Manage and update IT tickets while following SLA requirements.
• Maintain accurate asset inventory and technical documentation.
• Provide professional customer-facing support and ensure a positive end-user experience.
• Escalate complex technical issues to the appropriate support teams when required.
• Coordinate with remote IT teams, vendors, and other technical teams when necessary.

REQUIRED SKILLS & EXPERIENCE

• 3+ years of experience in Deskside / Desktop / IT Support preferred.
• Strong experience in Windows troubleshooting.
• Good knowledge of hardware and software troubleshooting.
• Experience with IMAC and Break-Fix activities.
• Knowledge of Active Directory.
• Experience with Microsoft Office, Outlook & Teams.
• Basic understanding of networking, LAN, Wi-Fi, VPN, and connectivity troubleshooting.
• Experience with ServiceNow, Jira, or similar ticketing tools is preferred.
• Strong communication and customer-service skills.
• Ability to work independently in an onsite support environment.
• Previous experience in enterprise IT support is an advantage.

IMPORTANT

This is an onsite backfill requirement in Machelen, Belgium with critical hiring priority.

Candidates should ideally be based in or near Machelen and must be available to work onsite.

Candidates must already have the legal right to work in Belgium. Visa sponsorship is not available.

Students are not eligible for this position.

Immediate availability and relevant onsite deskside support experience will be highly preferred.