Onsite IT Support Technician - 1st/2nd Line (Global)

Everience Benelux; Brussel; On-site; EUR 32,000 - 48,000; Full time

Job summary

Everience Benelux is seeking an experienced IT Support professional to provide first and second line support for workstations, mobility devices, and office infrastructure in a large enterprise environment. You will handle incidents, manage inventory, and ensure excellent customer service.

Fluent English and Dutch are required; French is a plus. You will work onsite in the Brussels area, maintaining Windows/Office 365/Teams, and Apple device support while contributing to dashboards and procedures.

Qualifications

• At least 3 years of onsite IT support and customer care experience.
• Strong service orientation, listening and analytical skills, teamwork.
• Motivation to learn and improve; organized, pragmatic and hands-on.
• Fluent English and Dutch; French is a plus.

Responsibilities

• Assist client with first and second level support on workstations and mobility devices.
• Assist with infrastructures (installations, replacement, change, relocation).
• Provide support for computer systems in hardware/software incidents.
• Support mobile devices (iPad, iPhone) in software incidents.
• Inventory support (monitors, printers, scanners, docking stations) and local network printers.
• Receive materials, inventory, prepare installations, install and feedback to customers.
• Deliver excellent customer service at all times.

Skills

Onsite IT support

Customer service

Interpersonal skills

Analytical listening

Team spirit

Organized and independent

English (fluent)

Dutch (fluent)

French (plus)

Tools

MS Teams

Office 365

ITIL ticketing

Mobile device support

Inventory & printers

Job description

Everience Benelux is seeking an experienced IT Support professional to provide first and second line support for workstations, mobility devices, and office infrastructure in a large enterprise environment. You will handle incidents, manage inventory, and ensure excellent customer service.

Fluent English and Dutch are required; French is a plus. You will work onsite in the Brussels area, maintaining Windows/Office 365/Teams, and Apple device support while contributing to dashboards and procedures.