Onsite Deskside Support Technician – L1 (Belgium)

Sharp Brains; Machelen; On-site; EUR 32,000 - 52,000; Full time

Job summary

Sharp Brains is seeking a Deskside Support Technician – Level 1 for an onsite backfill in Machelen, Belgium. The role requires 3+ years of relevant IT support experience, with emphasis on Windows troubleshooting, AD, and office productivity tools.

You will provide end-user support onsite, resolve hardware and software issues, and coordinate with remote teams as needed. The successful candidate will work in a fast-paced enterprise IT environment, handle IMAC/break-fix tasks, and maintain accurate

Qualifications

• 3+ years of experience in Deskside / Desktop / IT Support.
• Strong Windows troubleshooting experience.
• Knowledge of hardware and software troubleshooting.
• Experience with IMAC and Break-Fix activities.
• Knowledge of Active Directory.
• Experience with Microsoft Office, Outlook & Teams.
• Basic understanding of networking, LAN, Wi-Fi, VPN, connectivity.
• Experience with ticketing tools such as ServiceNow or Jira.
• Strong communication and customer-service skills.
• Ability to work independently in an onsite support environment.

Responsibilities

• Provide professional onsite deskside support to end users.
• Troubleshoot desktop, laptop, hardware, software, and OS issues.
• Support Windows environments, applications, peripherals, and workplace technologies.
• Perform IMAC and break-fix activities.
• Install, configure, replace, and troubleshoot laptops, desktops, monitors, printers, and other peripherals.
• Troubleshoot network, Wi-Fi, LAN, VPN, and connectivity issues.
• Support Microsoft Office, Outlook, Teams, and other business applications.
• Perform basic Active Directory and user account support.
• Assist with device deployment, imaging/re-imaging, software installation, and configuration.
• Manage and update IT tickets while following SLA requirements.
• Maintain accurate asset inventory and technical documentation.
• Provide professional customer-facing support and ensure a positive end-user experience.
• Escalate complex technical issues to appropriate support teams when required.
• Coordinate with remote IT teams, vendors, and other technical teams when necessary.

Skills

Deskside Support

Windows troubleshooting

Active Directory

Microsoft Office/Outlook/Teams

Ticketing tools (ServiceNow/Jira)

Communication skills

Onsite support

Networking basics

Tools

ServiceNow

Jira

Job description

Sharp Brains is seeking a Deskside Support Technician – Level 1 for an onsite backfill in Machelen, Belgium. The role requires 3+ years of relevant IT support experience, with emphasis on Windows troubleshooting, AD, and office productivity tools.

You will provide end-user support onsite, resolve hardware and software issues, and coordinate with remote teams as needed. The successful candidate will work in a fast-paced enterprise IT environment, handle IMAC/break-fix tasks, and maintain accurate