L1 IT Support Engineer – Multilingual, On-Call & Travel

Infosys; Antwerpen; On-site; EUR 28,000 - 42,000; Full time

Job summary

Infosys is seeking a motivated IT L1 Desktop Support Technician for Mechelen/Vilvoorde, Belgium. You will be the first point of contact for users, triaging, diagnosing, and resolving basic hardware, software, and network issues to ensure smooth IT operations and a positive user experience.

The role requires 2+ years of onsite enterprise support experience, strong Windows 11 and Mac knowledge, and the ability to work with SCCM, Intune and Jamf Pro.

Qualifications

• 2+ years of onsite enterprise IT support experience.
• First point of contact for IT support requests via phone, email, and ticketing system.
• Respond to service desk requests and fulfill them promptly.
• Meet service levels and response times (SLA).
• Log, categorize, and prioritize support requests accurately.
• Perform password resets and account unlocks.
• Hands-on support for Laptop/Desktop, printer, networking, and OS installation.

Responsibilities

• Provide first point of contact for IT support requests via phone, email and ticketing system.
• Triage, diagnose and resolve basic to moderately complex hardware, software and network issues.
• Escalate complex issues to higher-level support when needed.
• Log and track all interactions and resolutions in the ticketing system.
• Perform password resets and account unlock procedures.
• Travel independently to various shop locations by car (valid driver's license).

Skills

Onsite enterprise support

Ticketing & user support

Windows 11

MacOS knowledge

Networking basics

Tools

SCCM

Intune

Jamf Pro

Job description

Infosys is seeking a motivated IT L1 Desktop Support Technician for Mechelen/Vilvoorde, Belgium. You will be the first point of contact for users, triaging, diagnosing, and resolving basic hardware, software, and network issues to ensure smooth IT operations and a positive user experience.

The role requires 2+ years of onsite enterprise support experience, strong Windows 11 and Mac knowledge, and the ability to work with SCCM, Intune and Jamf Pro.