Guest Experience Host — Front Desk & Member Relations

TheMerode; Brussel Hoofdstad; On-site; EUR 30,000 - 36,000; Full time

Job summary

TheMerode in Brussels is seeking a friendly host to warmly welcome members and guests, answer phones promptly, and guide guests to the right areas. You will maintain member updates in the ERP and build strong relationships with stakeholders, supporting TheMerode’s overall success.

You may be asked to take on additional tasks as needed, ensuring guests feel valued and well taken care of in a fast-paced setting.

Qualifications

• Hosting or front-of-house experience is a plus.
• Excellent written and oral communication.
• Strong interpersonal skills and ability to work within a team.

Responsibilities

• Provide a warm welcome to members and guests and respond to inquiries with a friendly, courteous approach.
• Answer phones promptly with a warm, friendly tone and professional manner.
• Direct people to the relevant areas and guide guests to the correct units.
• Update member information in the ERP system and maintain accurate records.
• Recognise returning members and guests and understand their needs and preferences to make them feel valued.
• Stay informed about happenings at TheMerode and communicate updates as needed.
• Build strong personal relationships with stakeholders and support the overall success of TheMerode.
• Be flexible to take on additional tasks as required by business needs.

Skills

Interpersonal skills

Team player

Creativity

Problem solving

Communication skills

Job description

TheMerode in Brussels is seeking a friendly host to warmly welcome members and guests, answer phones promptly, and guide guests to the right areas. You will maintain member updates in the ERP and build strong relationships with stakeholders, supporting TheMerode’s overall success.

You may be asked to take on additional tasks as needed, ensuring guests feel valued and well taken care of in a fast-paced setting.