Front Office Intern — Guest Experience & Hotel Services

Minor Hotels Europe & Americas; Brussel; On-site; EUR 7,800 - 8,900; Part time

Benefits offered by this job

Training program

Employee rates

F&B discount

Friends & Family discount

Shop discounts

Team events

Career growth

Job summary

NH Hotels & Resorts in Brussels is seeking a Front Office Intern to represent the hotel and deliver excellent guest experiences. After training, you will handle check-in/out and perform front office tasks to support smooth operations, while learning upselling and complaint handling. You will contribute to a welcoming, friendly atmosphere for guests from around the world.

The role emphasizes guest interaction, accuracy, and a can-do attitude to ensure every guest is greeted with a smile.

Qualifications

• Fluent English is required.
• You are approachable and enjoy working with international guests.
• You are accurate and flexible and focused on high-quality service.

Responsibilities

• Check in and check out guests after a training period.
• Perform essential Front Office administrative tasks for smooth hotel operation.
• Provide guests with information and assist with upselling and handling complaints.
• Create a welcoming team atmosphere and ensure guests are greeted with a smile.

Skills

English proficiency

Approachable

Intercultural communication

Accurate

Flexible

Customer service

Job description

NH Hotels & Resorts in Brussels is seeking a Front Office Intern to represent the hotel and deliver excellent guest experiences. After training, you will handle check-in/out and perform front office tasks to support smooth operations, while learning upselling and complaint handling. You will contribute to a welcoming, friendly atmosphere for guests from around the world.

The role emphasizes guest interaction, accuracy, and a can-do attitude to ensure every guest is greeted with a smile.