Member Experience Lead – Front of House (Bilingual)

High Five; Haren; On-site; EUR 31,000 - 35,000; Full time

Job summary

ROVA Health is seeking a Member Experience Coordinator to lead front-of-house operations at an international Brussels site. You will welcome members, coordinate onboarding, and ensure seamless service delivery to a diverse community in English and French.

Reporting to site leadership, you will manage the Member Experience team, monitor performance, and drive improvements using data and feedback while maintaining high standards of professionalism and collaboration across departments.

Qualifications

• This role requires customer-focused service delivery at a front-of-house level.
• Experience in hospitality or corporate fitness/wellbeing is a plus.
• Ability to use feedback and data to improve service delivery.

Responsibilities

• Own the welcome and ensure consistent experiences for members and guests.
• Coordinate onboarding, tours, and introductions to services.
• Lead the front-of-house team and manage rotas and coverage.
• Maintain security, access control, and site safety procedures.
• Drive high service standards and collaboration across departments.

Skills

Customer service

Hospitality

Operations coordination

Data-driven improvement

Organisational skills

Communication

Adaptability

Education

High school diploma

Job description

ROVA Health is seeking a Member Experience Coordinator to lead front-of-house operations at an international Brussels site. You will welcome members, coordinate onboarding, and ensure seamless service delivery to a diverse community in English and French.

Reporting to site leadership, you will manage the Member Experience team, monitor performance, and drive improvements using data and feedback while maintaining high standards of professionalism and collaboration across departments.