Front Desk Receptionist

TheMerode; Brussel Hoofdstad; On-site; EUR 30,000 - 36,000; Full time

Job summary

TheMerode in Brussels is seeking a friendly host to warmly welcome members and guests, answer phones promptly, and guide guests to the right areas. You will maintain member updates in the ERP and build strong relationships with stakeholders, supporting TheMerode’s overall success.

You may be asked to take on additional tasks as needed, ensuring guests feel valued and well taken care of in a fast-paced setting.

Qualifications

• Hosting or front-of-house experience is a plus.
• Excellent written and oral communication.
• Strong interpersonal skills and ability to work within a team.

Responsibilities

• Provide a warm welcome to members and guests and respond to inquiries with a friendly, courteous approach.
• Answer phones promptly with a warm, friendly tone and professional manner.
• Direct people to the relevant areas and guide guests to the correct units.
• Update member information in the ERP system and maintain accurate records.
• Recognise returning members and guests and understand their needs and preferences to make them feel valued.
• Stay informed about happenings at TheMerode and communicate updates as needed.
• Build strong personal relationships with stakeholders and support the overall success of TheMerode.
• Be flexible to take on additional tasks as required by business needs.

Skills

Interpersonal skills

Team player

Creativity

Problem solving

Communication skills

Job description

• Always ensure a warm welcome to all members and guests. Be friendly, courteous and polite.
• Answer phones promptly with a warm friendly tone.
• Direct people to the relevant areas and unit guests with their members.
• Make update on members updates in the ERP system.
• To recognize repeat members and guests ensuring we understand all their requirements and preferences, ensuring that the clients feel valued.
• Always be informed on what is happening at TheMerode.
• Build strong personal relationships with all stakeholders.
• Supports and contributes to the overall success of TheMerode.
• Alongside your key duties you may be asked to complete other tasks as and when necessary and reasonably required in line with business needs.

Personal Skills

• Has strong interpersonal skills needed to build trust amongst employees at all levels
• Is a ‘team-player’ and enjoys working in partnership with colleagues
• Views individual differences to build new ideas and innovations
• “Owns” problems and find solutions

Skills & Experience

• Previous experience hosting or in the horeca sector is a plus
• Possess excellent written and oral communication
• Strong interpersonal skills and ability to work within a team