Front Office Supervisor: Lead Guest Experience & Team

Aimbridge; Gent; On-site; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Leadership role

Career development

Training programs

Multicultural environment

Staff discounts

Competitive compensation

Mentorship impact

Job summary

Ghent Marriott Hotel is seeking a Front Office Supervisor to lead the Front Office team, uphold Marriott service standards, and ensure smooth daily operations. You will combine a hands-on approach with coaching to empower associates while making every guest feel welcome.

You will supervise check‑in/check‑out, handle guest requests, and monitor feedback, while supporting scheduling, training and reporting. English fluency is required; Dutch knowledge is preferred; Opera PMS experience is a plus.

Qualifications

• At least two years of Front Office experience in a hotel.
• Supervisory experience is an advantage.
• A genuine passion for hospitality and helping others develop their skills.
• Confident communication, initiative and staying calm in busy periods.
• Organized, detail‑oriented, balancing guest needs with operational work.
• Good knowledge of Microsoft Office; Opera PMS experience is a plus.

Responsibilities

• Lead, motivate and coach Front Office Hosts, onboarding and development.
• Deliver personalized service and handle guest requests and complaints.
• Monitor guest feedback and drive improvement initiatives.
• Oversee daily Front Office operations: check‑in/check‑out, handovers, Marriott standards.
• Promote Marriott Bonvoy engagement and recognize VIPs/Elite Members.
• Support scheduling, training records, attendance, payroll follow‑up and reporting.

Skills

Front Office experience

Supervisory experience

Customer service mindset

Communication skills

Organizational skills

Tools

Microsoft Office

Opera PMS

Job description

Ghent Marriott Hotel is seeking a Front Office Supervisor to lead the Front Office team, uphold Marriott service standards, and ensure smooth daily operations. You will combine a hands-on approach with coaching to empower associates while making every guest feel welcome.

You will supervise check‑in/check‑out, handle guest requests, and monitor feedback, while supporting scheduling, training and reporting. English fluency is required; Dutch knowledge is preferred; Opera PMS experience is a plus.