Front Office Supervisor

Aimbridge; Gent; On-site; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Leadership role

Career development

Training programs

Multicultural environment

Staff discounts

Competitive compensation

Mentorship impact

Job summary

Ghent Marriott Hotel is seeking a Front Office Supervisor to lead the Front Office team, uphold Marriott service standards, and ensure smooth daily operations. You will combine a hands-on approach with coaching to empower associates while making every guest feel welcome.

You will supervise check‑in/check‑out, handle guest requests, and monitor feedback, while supporting scheduling, training and reporting. English fluency is required; Dutch knowledge is preferred; Opera PMS experience is a plus.

Qualifications

• At least two years of Front Office experience in a hotel.
• Supervisory experience is an advantage.
• A genuine passion for hospitality and helping others develop their skills.
• Confident communication, initiative and staying calm in busy periods.
• Organized, detail‑oriented, balancing guest needs with operational work.
• Good knowledge of Microsoft Office; Opera PMS experience is a plus.

Responsibilities

• Lead, motivate and coach Front Office Hosts, onboarding and development.
• Deliver personalized service and handle guest requests and complaints.
• Monitor guest feedback and drive improvement initiatives.
• Oversee daily Front Office operations: check‑in/check‑out, handovers, Marriott standards.
• Promote Marriott Bonvoy engagement and recognize VIPs/Elite Members.
• Support scheduling, training records, attendance, payroll follow‑up and reporting.

Skills

Front Office experience

Supervisory experience

Customer service mindset

Communication skills

Organizational skills

Tools

Microsoft Office

Opera PMS

Job description

At Ghent Marriott Hotel, hospitality is about more than providing a service. It is about creating memorable experiences for our guests and making sure our associates feel supported, valued and empowered to do their best.

As Front Office Supervisor, you will play a key role in leading the Front Office team, maintaining Marriott's service standards and ensuring smooth daily operations. You combine a hands‑on approach with a passion for coaching and developing people, while making sure every guest feels welcome and well taken care of.

What will you do as a Front Office Supervisor:

• Lead, motivate and coach our Front Office Hosts, supporting their onboarding, training and professional development.
• Create memorable guest experiences by ensuring personalized service and professionally handling guest requests and complaints.
• Monitor guest feedback and implement improvement initiatives to enhance guest satisfaction and service quality.
• Supervise daily Front Office operations, ensuring smooth check‑in and check‑out procedures, effective shift handovers and compliance with Marriott standards.
• Promote Marriott Bonvoy engagement, ensure proper recognition of VIPs and Elite Members, and support upselling initiatives.
• Support departmental administration, including staff scheduling, workforce planning, training records, attendance monitoring, payroll follow‑up and operational reporting.

Who are you?

• You have at least two years of Front Office experience in a hotel environment.
• Previous supervisory experience is an advantage, and you are ready to take the next step in your hospitality career.
• You have a genuine passion for hospitality and enjoy helping others develop their skills.
• You communicate confidently, take initiative and remain calm when things get busy.
• You are organized, detail‑oriented and comfortable balancing guest needs with operational and administrative responsibilities.
• You have a good knowledge of Microsoft Office. Experience with Opera or a similar Property Management System is an advantage.
• You speak fluent English. A good knowledge of Dutch is preferred, and additional languages are always welcome.
• Experience with Marriott International standards and operations is a plus.

What do we offer you?

• The opportunity to take on a leadership role within an internationally recognized hospitality brand.
• Career and development opportunities within Marriott International.
• Access to comprehensive training and development programs.
• A dynamic, international and multicultural working environment.
• Associate discounts through the Marriott Explore Program.
• Competitive compensation and benefits.
• The opportunity to make a real difference in both guest satisfaction and team development.

About us

We are a leading hospitality group in the heart of Ghent, operating iconic hotels such as the Ghent Marriott, Residence Inn by Marriott, Holiday Inn Express & Suites and Courtyard by Marriott. The Ghent Marriott, located along the scenic Korenlei, is the flagship of our portfolio. The hotel features 150 luxurious rooms, 7 versatile meeting spaces and an inviting bar beneath a stunning glass roof.

Accessibility

Ghent Marriott Hotel is located on the picturesque Korenlei in the heart of Ghent. You can reach us:

• On foot or by bike: close to the city center with nearby bike parking
• By public transport: just a 5‑minute walk from the Korenmarkt tram stop
• By car: within walking distance of parking garages ‘Kouter’ and ‘Ramen’

Everyone welcome

We believe in the power of diversity. Whoever you are, wherever you're from – if you’re excited about this role, we encourage you to apply. We’d love to hear your unique perspective and experience.