Guest Experience Ambassador – Front Desk

Aimbridge; Gent; On-site; EUR 26,000 - 36,000; Full time

Job summary

Ghent Marriott Hotel is seeking a Front Office Receptionist to warmly welcome guests and ensure a smooth check-in and check-out in an international setting. You will assist guests with requests while representing the brand with professionalism.

Strong English communication is essential; Dutch or French is a plus. Prior hospitality experience is welcome but not required, and a team-oriented mindset is valued.

Qualifications

• Genuine passion for hospitality.
• Confident English communication (written and spoken).
• Friendly, professional demeanor with cross-cultural awareness.
• Calm and solution-oriented under pressure.
• Attention to detail and reliability.
• Flexible, adaptable team player.

Responsibilities

• Welcome guests with a warm, professional greeting and ensure smooth check-in and check-out.
• Answer questions, handle guest requests and provide solutions.
• Share local recommendations on Ghent's restaurants, attractions, and activities.
• Recognize returning guests and Marriott Bonvoy members to foster loyalty.
• Suggest room upgrades and additional services to enhance the guest experience.
• Process reservations and payments accurately; maintain guest information in digital systems.
• Collaborate with Housekeeping and F&B to deliver exceptional guest experiences.

Job description

Ghent Marriott Hotel is seeking a Front Office Receptionist to warmly welcome guests and ensure a smooth check-in and check-out in an international setting. You will assist guests with requests while representing the brand with professionalism.

Strong English communication is essential; Dutch or French is a plus. Prior hospitality experience is welcome but not required, and a team-oriented mindset is valued.