Front Office Shift Leader: Guest Experience Champion

Minor Hotels; Brussel Hoofdstad; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Welcome at Work overnight stay for you

Meal vouchers: €10 per working day

Employee Rate: from €36 per night incl

Job summary

NH Hotels & Resorts in Brussels is seeking a Front Office Shift Leader to oversee daily Front Office operations during your shift, ensuring exceptional guest experiences and smooth coordination between departments.

You will be the first point of contact for guests and team members, lead the Front Office team, manage check-in/out, handle requests and feedback, and support the Front Office Manager in achieving service excellence. Fluent English required; other languages are an asset.

Qualifications

• Previous Front Office or guest service experience.
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Guest-focused with a proactive and positive attitude.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Lead and supervise the Front Office team during your assigned shift.
• Ensure smooth and efficient check-in and check-out procedures.
• Deliver exceptional guest service and create memorable guest experiences.
• Handle guest requests, feedback, and complaints professionally and effectively.
• Monitor room availability, occupancy, and room allocation in collaboration with other departments.
• Support, coach, and motivate Front Office team members to maintain high performance standards.
• Ensure compliance with hotel policies, procedures, and service standards.
• Coordinate closely with Housekeeping, Food & Beverage, and other departments to ensure seamless guest service.
• Assist in training and onboarding new Front Office team members.
• Supervise cash handling, billing accuracy, and end-of-shift procedures.
• Assist with VIP arrivals, group arrivals, and special guest requests.
• Support the Front Office Manager with administrative and operational tasks.

Skills

Communication skills

Leadership

Guest service

Problem solving

Tools

Hotel management systems

Microsoft Office

Job description

NH Hotels & Resorts in Brussels is seeking a Front Office Shift Leader to oversee daily Front Office operations during your shift, ensuring exceptional guest experiences and smooth coordination between departments.

You will be the first point of contact for guests and team members, lead the Front Office team, manage check-in/out, handle requests and feedback, and support the Front Office Manager in achieving service excellence. Fluent English required; other languages are an asset.