Front Office Shift Leader — Elevate Guest Experience & Operations

Brusselshotelsassociation; Brussel Hoofdstad; Sur place; EUR 28 983 - 34 716; Plein temps

Avantages offerts par ce poste

Salary according to the scale of Commission Paritaire 302

Hospitalization and Life insurances

Eco cheques

Cafeteria meals

End of Year Bonus

IHG trainings and Languages courses

IHG Employee Rate for hotel reservations

Résumé du poste

A prominent hotel organization in Brussels is seeking a Front Office Shift Leader. You'll be the first point of contact for guests, ensuring efficient check-ins and check-outs, while providing knowledgeable support and guidance. Responsibilities include overseeing front office operations and managing guest relations effectively. Ideal candidates are bilingual in French and English, have strong communication skills, and a minimum of 2 years of reception experience. This position offers a competitive salary and various employee benefits.

Qualifications

• At least 2 years of experience as a receptionist.
• Excellent communication skills in French and/or English.
• Ability to work in a team.

Responsabilités

• Assist guests warmly and professionally.
• Oversee front office operations during your shift.
• Handle check-ins, check-outs, and maintain accuracy in systems.
• Manage cashier floats and financial transactions.
• Respond to emergencies and resolve guest complaints.

Connaissances

French

English

Teamwork

Communication Skills

Problem-Solving

Flexibility

Description du poste

A prominent hotel organization in Brussels is seeking a Front Office Shift Leader. You'll be the first point of contact for guests, ensuring efficient check-ins and check-outs, while providing knowledgeable support and guidance. Responsibilities include overseeing front office operations and managing guest relations effectively. Ideal candidates are bilingual in French and English, have strong communication skills, and a minimum of 2 years of reception experience. This position offers a competitive salary and various employee benefits.