Front Office Shift Leader (M/W/X)

Brusselshotelsassociation; Brussel Hoofdstad; On-site; EUR 28,983 - 34,716; Full time

Benefits offered by this job

Salary according to the scale of Commission Paritaire 302

Hospitalization and Life insurances

Eco cheques

Cafeteria meals

End of Year Bonus

IHG trainings and Languages courses

IHG Employee Rate for hotel reservations

Job summary

A prominent hotel organization in Brussels is seeking a Front Office Shift Leader. You'll be the first point of contact for guests, ensuring efficient check-ins and check-outs, while providing knowledgeable support and guidance. Responsibilities include overseeing front office operations and managing guest relations effectively. Ideal candidates are bilingual in French and English, have strong communication skills, and a minimum of 2 years of reception experience. This position offers a competitive salary and various employee benefits.

Qualifications

• At least 2 years of experience as a receptionist.
• Excellent communication skills in French and/or English.
• Ability to work in a team.

Responsibilities

• Assist guests warmly and professionally.
• Oversee front office operations during your shift.
• Handle check-ins, check-outs, and maintain accuracy in systems.
• Manage cashier floats and financial transactions.
• Respond to emergencies and resolve guest complaints.

Skills

French

English

Teamwork

Communication Skills

Problem-Solving

Flexibility

Job description

The bright and modern Crowne Plaza Brussels Airport hotel is your peaceful retreat in the Corporate Village, 5 minutes by shuttle from Brussels Airport. Free WIFI anytime, anywhere.Arrive at the calm oasis of Crowne Plaza Brussels Airport, surrounded by rolling lawns and a serene lake dotted with birds and ducks, to enter the light-filled, 6-storey atrium. The elegant ambiance of the Lobby is defined by clean lines and sleek furniture, which you'll find with added warmth in your stylish room or Suite.Crowne Plaza Brussels is a short drive from the Brussels ring road, or catch the shuttle from the hotel to Brussels Airport, where trains connect to the City Centre in 20 minutes.You can host events for up to 350 in our 17 meeting rooms and share Belgian beers afterwards in the dark wood surrounds of The Bar. Toast business success over succulent lobster or steak at our Restaurant, or upgrade to Club level to challenge colleagues on the Wii in our exclusive Sky Lounge. Reflect on a stay worth celebrating in the Fitness Centre's sauna or steam room.

What’s the job?

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Shift Leader will check in and out guests efficiently, and make sure they have all they need for a great stay.

As a Front Office Shift Leader you’ll:

• Assist guests with warmth and professionalism, whether they need directions or a last-minute toothbrush.
• Oversee front office and cashiering operations during your shift, ensuring everything runs smoothly.
• Handle guest arrivals, check‑ins, check‑outs, and room changes efficiently, maintaining accuracy in our hotel systems.
• Ensure compliance with accounting policies, managing cashier floats, financial transactions, and audits.
• Take charge of special projects, promote loyalty programs, and apply upselling techniques for enhanced guest experiences.
• Maintain cleanliness and order at the front desk while supervising and motivating team performance.
• Act as Manager on Duty when needed, responding to emergencies, resolving guest complaints, and ensuring safety and security.
• Bring pride to your uniform, communicate effectively, and help us create unforgettable stays for our guests!

Type:

Front Office

CDI, CDD

What we offer:

• Salary according to the scale of Commission Paritaire 302: €17.33 per hour / €2,853.95 gross per month.
• Hospitalization and Life insurances.
• Eco cheques.
• Cafeteria meals.
• End of Year Bonus.
• IHG trainings and Languages courses.
• Advantage IHG Employee Rate for IHG Hotel reservations and IHG Catalogue.
• Working alongside with a variety of departments in a fun and diverse environment.
• And many more !

What We Need from You :

• Language: French and/or English (Dutch is a plus).
• Ability to work in a team.
• Excellent communication skills.
• Problem‑solving abilities.
• Flexibility.
• At least 2 year of experience as a receptionist.

Interested? Send your CV to [e-mail]