Front Office Shiftleader (f/m/d) - Full-time - NH Brugge

Minor Hotels; Brussel Hoofdstad; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Welcome at Work overnight stay for you

Meal vouchers: €10 per working day

Employee Rate: from €36 per night incl

Job summary

NH Hotels & Resorts in Brussels is seeking a Front Office Shift Leader to oversee daily Front Office operations during your shift, ensuring exceptional guest experiences and smooth coordination between departments.

You will be the first point of contact for guests and team members, lead the Front Office team, manage check-in/out, handle requests and feedback, and support the Front Office Manager in achieving service excellence. Fluent English required; other languages are an asset.

Qualifications

• Previous Front Office or guest service experience.
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Guest-focused with a proactive and positive attitude.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Lead and supervise the Front Office team during your assigned shift.
• Ensure smooth and efficient check-in and check-out procedures.
• Deliver exceptional guest service and create memorable guest experiences.
• Handle guest requests, feedback, and complaints professionally and effectively.
• Monitor room availability, occupancy, and room allocation in collaboration with other departments.
• Support, coach, and motivate Front Office team members to maintain high performance standards.
• Ensure compliance with hotel policies, procedures, and service standards.
• Coordinate closely with Housekeeping, Food & Beverage, and other departments to ensure seamless guest service.
• Assist in training and onboarding new Front Office team members.
• Supervise cash handling, billing accuracy, and end-of-shift procedures.
• Assist with VIP arrivals, group arrivals, and special guest requests.
• Support the Front Office Manager with administrative and operational tasks.

Skills

Communication skills

Leadership

Guest service

Problem solving

Tools

Hotel management systems

Microsoft Office

Job description

Location: Brussels, BE Belgium

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

As Front Office Shift Leader, you are responsible for overseeing the daily operations of the Front Office during your shift, ensuring exceptional guest experiences and smooth coordination between departments. You act as the first point of contact for both guests and team members and support the Front Office Manager in achieving operational excellence.

Your Benefits at NH Hotels

• Be our guest! Thanks to the Welcome at Work Programme, you and a guest can enjoy a complimentary overnight stay at your hotel, including breakfast, and experience the magic of hospitality firsthand.
• Meal vouchers at 10€ per working day.
• Employee Rate: Spend the night in our hotels all over the world starting from €36 per night including breakfast and enjoy a 30% discount in our restaurants/bars.
• Friends & Family Rate: Invite your friends and family for city trips in all our hotels worldwide and receive up to 25% for the night & 30% discount on our restaurants and bars! They can also book their next city trip with your Friends & Family code.
• Excellent on-site and virtual training programs that foster connections with team members and provide international development opportunities through our dedicated University Team.
• Excellent career opportunities: all employees ofMinor Hotels are given priority on internal vacancies worldwide!
• More than a workplace, a community. Take part in our annual Staff Party and other exciting events, offering great opportunities to meet, network, and celebrate with fellow Minor Hotels colleagues from all over Belgium.
• Employee Benefits Portal: Enjoy specials discounts on a variety of (web) shops and leisure activities on our employee benefits portal.
• Refer-A-Friend Bonus: Great people know great people! Recommend a friend to join our team and earn a rewarding bonus.

Your Role at a Glance

• Lead and supervise the Front Office team during your assigned shift.
• Ensure smooth and efficient check-in and check-out procedures.
• Deliver exceptional guest service and create memorable guest experiences.
• Handle guest requests, feedback, and complaints professionally and effectively.
• Monitor room availability, occupancy, and room allocation in collaboration with other departments.
• Support, coach, and motivate Front Office team members to maintain high performance standards.
• Ensure compliance with hotel policies, procedures, and service standards.
• Coordinate closely with Housekeeping, Food & Beverage, and other departments to ensure seamless guest service.
• Assist in training and onboarding new Front Office team members.
• Supervise cash handling, billing accuracy, and end-of-shift procedures.
• Assist with VIP arrivals, group arrivals, and special guest requests.
• Support the Front Office Manager with administrative and operational tasks.

What Makes You a Great Fit

• Previous Front Office or guest service experience.
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Guest-focused with a proactive and positive attitude.
• Ability to work under pressure and manage multiple priorities.
• Flexible to work shifts, including evenings, weekends, and public holidays.
• Proficient in hotel management systems and Microsoft Office applications.
• Fluent in English; additional languages are an asset.

Are you looking for a new challenge?

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.