Front Office Shift Leader: Guest Experience Champion

Minor Hotels Europe & Americas; Brussel Hoofdstad; On-site; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Welcome at Work programme

Meal vouchers

Employee Rate: from €36 per night

Friends & Family Rate: up to 25%

Training programs

Career opportunities

Staff parties

Employee Benefits Portal

Refer-A-Friend Bonus

Job summary

NH Hotels & Resorts in Belgium is seeking an experienced Front Office Shift Leader to oversee daily operations during your shift, ensuring exceptional guest experiences and smooth coordination with other departments.

You will be the first point of contact for guests and team members, supporting the Front Office Manager in achieving operational excellence and maintaining policy compliance. Fluency in English is required, and flexibility to work evenings, weekends, and holidays is essential.

Qualifications

• Front Office experience or guest services background.
• Strong leadership and interpersonal skills.
• Fluent in English; additional languages are an asset.

Responsibilities

• Lead and supervise the Front Office team during your shift.
• Ensure smooth check-in and check-out procedures.
• Deliver exceptional guest service and memorable experiences.
• Handle guest requests and complaints professionally.
• Coordinate with other departments for seamless service.

Skills

Front Office experience

Guest service

Leadership

English fluency

Tools

Hotel management systems

Microsoft Office

Job description

NH Hotels & Resorts in Belgium is seeking an experienced Front Office Shift Leader to oversee daily operations during your shift, ensuring exceptional guest experiences and smooth coordination with other departments.

You will be the first point of contact for guests and team members, supporting the Front Office Manager in achieving operational excellence and maintaining policy compliance. Fluency in English is required, and flexibility to work evenings, weekends, and holidays is essential.