Front Office Night Auditor – replacement contract (M/W/X)

Brusselshotelsassociation; Brussel Hoofdstad; Sur place; EUR 28 983 - 34 716; Plein temps

Avantages offerts par ce poste

Continuous training and professional development

Competitive benefits

Career advancement opportunities

Résumé du poste

An international hotel in Brussels is hiring a Front Office Night Auditor for a replacement contract. This versatile role includes assisting guests with check-ins, managing daily financial reports, and ensuring safety in the absence of management. The ideal candidate should excel in customer service and possess strong communication skills. The role offers competitive hourly pay and numerous opportunities for training and professional development in a dynamic environment.

Qualifications

• Experience in customer service, ideally in the hospitality industry.
• Strong communication skills for guest interactions.
• Ability to handle administrative tasks and financial documents.

Responsabilités

• Assist guests with check-ins, check-outs, and requests.
• Manage daily financial reports and cashier float.
• Provide operational instructions and handle emergencies.

Connaissances

Customer service skills

Ability to handle guest complaints

Knowledge of reservation procedures

Financial report management

Description du poste

Front Office Night Auditor – replacement contract (M/W/X)

The bright and modern Crowne Plaza Brussels Airport hotel is your peaceful retreat in the Corporate Village, 5 minutes by shuttle from Brussels Airport. Free WIFI anytime, anywhere. Arrive at the calm oasis of Crowne Plaza Brussels Airport, surrounded by rolling lawns and a serene lake dotted with birds and ducks, to enter the light-filled, 6-storey atrium. The elegant ambiance of the Lobby is defined by clean lines and sleek furniture, which you'll find with added warmth in your stylish room or Suite. Crowne Plaza Brussels is a short drive from the Brussels ring road, or catch the shuttle from the hotel to Brussels Airport, where trains connect to the City Centre in 20 minutes. You can host events for up to 350 in our 17 meeting rooms and share Belgian beers afterwards in the dark wood surrounds of The Bar. Toast business success over succulent lobster or steak at our Restaurant, or upgrade to Club level to challenge colleagues on the Wii in our exclusive Sky Lounge. Reflect on a stay worth celebrating in the Fitness Centre's sauna or steam room.

Main Responsibilities:

Customer Service:

• Assist guests, e.g., provide a toothbrush or directions
• Handle check-ins, check-outs, and room changes
• Act as Manager on Duty: responsible for the hotel and guests in the absence of management, ensuring safety and comfort
• Handle guest complaints and resolve a variety of challenges (maintenance, alarms, suspicious guests, etc.)
• Attend to guest requests regarding safe deposit boxes

Administrative:

• Maintain knowledge of departmental standards and procedures
• Manage cashier float and daily financial reports
• Perform audits and prepare necessary documents for audits
• Be knowledgeable of reservation procedures and special promotion programs (loyalty programs)
• Check night reports and prepare morning reports
• Keep the front desk area clean and organized

Communication & Coordination:

• Provide operational instructions to various departments
• Report important situations to supervisors and colleagues
• Assist with room service: reheat and serve simple dishes prepared by the kitchen
• Familiarize with emergency and evacuation procedures

What We Offer:

• A versatile role in an international hotel environment
• Continuous IHG training and professional development opportunities
• Experience managing VIP guests and loyalty programs
• Work in a dynamic environment with colleagues passionate about service
• Competitive benefits and career advancement opportunities
• And many more!

A salary of 17,33€ per hour/2.853,95€ gross per month.

Type: Front Office CDD