Front Office Shift Leader (M/W/X) as from 01/07/2026

Brusselshotelsassociation; Brussel Hoofdstad; Sur place; EUR 28 983 - 34 716; Plein temps

Avantages offerts par ce poste

Hospitalization and life insurance coverage

Eco-cheques

Cafeteria meals

End-of-year bonus

IHG training and language courses

Employee rate for hotel reservations

Résumé du poste

Brusselshotelsassociation is seeking a Front Office Shift Leader at the Crowne Plaza Brussels Airport. The role involves assisting guests, overseeing front office operations, and ensuring exceptional guest experiences. Ideal candidates will have at least two years of reception experience and be fluent in French and/or English. The position offers a competitive salary aligned with the Commission Paritaire 302 scale, along with benefits such as insurance coverage and training opportunities.

Qualifications

• Fluent in French and/or English (knowledge of Dutch is an advantage).
• Minimum of two years experience as a receptionist.

Responsabilités

• Assist guests with warmth and professionalism.
• Oversee front office and cashiering operations.
• Handle guest arrivals, check-ins, check-outs, and room changes.
• Ensure compliance with accounting policies and manage cashier floats.
• Lead special projects and promote loyalty programs.
• Maintain cleanliness and order at the front desk.
• Act as Manager on Duty when needed.

Connaissances

Communication skills

Problem-solving abilities

Teamwork

Flexibility

Adaptability

Description du poste

The Crowne Plaza Brussels Airport hotel is a modern, tranquil retreat located in the Corporate Village, just five minutes by shuttle from Brussels Airport. It offers guests free Wi‑Fi, a welcoming lobby, comfortable rooms or suites, a dining restaurant, a bar, a sky lounge, and a fitness centre with sauna and steam room.

Position Overview

Front Office Shift Leader (M/W/X) – start date: 01/07/2026.

Responsibilities

• Assist guests with warmth and professionalism, providing directions or amenities such as a toothbrush.
• Oversee front office and cashiering operations during the shift, ensuring smooth day‑to‑day functioning.
• Handle guest arrivals, check‑ins, check‑outs, and room changes efficiently while maintaining accuracy in hotel systems.
• Ensure compliance with accounting policies, manage cashier floats, financial transactions, and audits.
• Lead special projects, promote loyalty programs, and apply upselling techniques to enhance guest experiences.
• Maintain cleanliness and order at the front desk and supervise and motivate team performance.
• Act as Manager on Duty when needed, responding to emergencies, resolving guest complaints, and ensuring safety and security.
• Present yourself and the front desk with pride, communicate effectively, and help create unforgettable stays for guests.

Job Type & Contract

• Front Office
• CDI, CDD

Benefits

• Contract start: 01/07/2026.
• Salary according to the scale of Commission Paritaire 302: €17.33 per hour / €2,853.95 gross per month.
• Hospitalization and life insurance coverage.
• Eco‑cheques.
• Cafeteria meals.
• End‑of‑year bonus.
• IHG training and language courses.
• Advantage IHG employee rate for IHG hotel reservations and catalogue stays.
• Opportunity to collaborate with various departments in a dynamic environment.

Requirements

• Languages: French and/or English (Dutch is a plus).
• Ability to work effectively in a team.
• Excellent communication skills.
• Strong problem‑solving abilities.
• Flexibility and adaptability.
• Minimum of two years of experience as a receptionist.

Equal Employment Opportunity: The company is an equal opportunity employer and welcomes all qualified applicants.