Front Office Night Auditor (M/W/X)

Brusselshotelsassociation; Brussel Hoofdstad; Sur place; EUR 28 983 - 34 716; Plein temps

Avantages offerts par ce poste

Continuous IHG training

Career advancement opportunities

Dynamic work environment with a passionate team

Résumé du poste

A leading hotel franchise in Brussels is seeking a Front Office Night Auditor for a replacement contract. This role focuses on providing exceptional customer service to guests, managing check-ins and complaints, and handling financial reports. Candidates should be dynamic and service-oriented, eager to support guests’ needs and ensure a pleasant stay. Competitive salary of €17.33 per hour and various benefits included.

Qualifications

• Dynamic and service-oriented individuals preferred.
• Ability to handle guest complaints effectively.
• Familiarity with financial reports and auditing processes.

Responsabilités

• Assist guests with check-ins and requests during night shifts.
• Act as Manager on Duty in the absence of management.
• Perform audits and prepare financial reports.

Connaissances

Customer service

Problem-solving

Cash management

Communication

Description du poste

The bright and modern Crowne Plaza Brussels Airport hotel is your peaceful retreat in the Corporate Village, 5 minutes by shuttle from Brussels Airport. Free WIFI anytime, anywhere.Arrive at the calm oasis of Crowne Plaza Brussels Airport, surrounded by rolling lawns and a serene lake dotted with birds and ducks, to enter the light-filled, 6-storey atrium. The elegant ambiance of the Lobby is defined by clean lines and sleek furniture, which you'll find with added warmth in your stylish room or Suite.Crowne Plaza Brussels is a short drive from the Brussels ring road, or catch the shuttle from the hotel to Brussels Airport, where trains connect to the City Centre in 20 minutes.You can host events for up to 350 in our 17 meeting rooms and share Belgian beers afterwards in the dark wood surrounds of The Bar. Toast business success over succulent lobster or steak at our Restaurant, or upgrade to Club level to challenge colleagues on the Wii in our exclusive Sky Lounge. Reflect on a stay worth celebrating in the Fitness Centre's sauna or steam room.

Administratif

We are looking for a dynamic and service-oriented Front Office night auditor to join our team for an replacement contract. You will be the main point of contact for our guests and play a key role in their experience at our hotel.

Main Responsibilities

Customer Service

• Assist guests, e.g., provide a toothbrush or directions
• Handle check-ins, check-outs, and room changes
• Act as Manager on Duty: responsible for the hotel and guests in the absence of management, ensuring safety and comfort
• Handle guest complaints and resolve a variety of challenges (maintenance, alarms, suspicious guests, etc.)
• Attend to guest requests regarding safe deposit boxes

Administrative

• Maintain knowledge of departmental standards and procedures
• Manage cashier float and daily financial reports
• Perform audits and prepare necessary documents for audits
• Be knowledgeable of reservation procedures and special promotion programs (loyalty programs)
• Check night reports and prepare morning reports
• Keep the front desk area clean and organized

Communication & Coordination

• Provide operational instructions to various departments
• Report important situations to supervisors and colleagues
• Assist with room service: reheat and serve simple dishes prepared by the kitchen
• Familiarize with emergency and evacuation procedures

What We Offer

• A versatile role in an international hotel environment
• Continuous IHG training and professional development opportunities
• Experience managing VIP guests and loyalty programs
• Work in a dynamic environment with colleagues passionate about service

A salary of 17,33€ per hour/2.853,95€ gross per month.

Competitive benefits and career advancement opportunities And many more !