Front Office Day/Night Auditor – flexi contract (M/W/X)

Brusselshotelsassociation; Brussel Hoofdstad; On-site; EUR 28,983 - 34,716; Full time

Benefits offered by this job

Competitive benefits

Professional development opportunities

Dynamic work environment

Job summary

An international hotel association is seeking a passionate individual to join as a front desk associate. Responsibilities include managing guest check-ins and check-outs, resolving complaints, and ensuring guest satisfaction. The position offers competitive pay and training opportunities in a dynamic international environment. Ideal candidates should have strong customer service skills and the ability to manage multiple tasks effectively. This role is crucial in delivering high-quality service to guests.

Qualifications

• Strong customer service skills and previous experience in hospitality.
• Ability to manage difficult situations and resolve guest complaints effectively.
• Knowledge of cash management and financial reporting procedures.

Responsibilities

• Assist guests with requests and daily operations.
• Manage check-ins, check-outs, and handle guest complaints.
• Ensure hotel safety and comfort as Manager on Duty.

Job description

Main Responsibilities

• Assist guests, e.g., provide a toothbrush or directions
• Handle check‑ins, check‑outs, and room changes
• Act as Manager on Duty: responsible for the hotel and guests in the absence of management, ensuring safety and comfort
• Handle guest complaints and resolve a variety of challenges (maintenance, alarms, suspicious guests, etc.)
• Attend to guest requests regarding safe deposit boxes

Administrative Responsibilities

• Maintain knowledge of departmental standards and procedures
• Manage cashier float and daily financial reports
• Perform audits and prepare necessary documents for audits
• Be knowledgeable of reservation procedures and special promotion programs (loyalty programs)
• Check night reports and prepare morning reports
• Keep the front desk area clean and organized

Communication & Coordination

• Provide operational instructions to various departments
• Report important situations to supervisors and colleagues
• Assist with room service: reheat and serve simple dishes prepared by the kitchen
• Familiarize with emergency and evacuation procedures

What We Offer

• A versatile role in an international hotel environment
• Continuous IHG training and professional development opportunities
• Experience managing VIP guests and loyalty programs
• Work in a dynamic environment with colleagues passionate about service
• Competitive benefits and career advancement opportunities
• And many more !

A salary of 17,33€ per hour / 2.853,95€ gross per month.