Front Office Night Auditor – replacement contract (M/W/X)

Brussels Hotels Association; Brussel Hoofdstad; Sur place; EUR 29 000 - 35 000; Plein temps

Avantages offerts par ce poste

International hotel environment

IHG training

VIP guest experience

Dynamic team

Résumé du poste

Crowne Plaza Brussels Airport is seeking a dynamic Front Office Night Auditor for a replacement contract. You will be the main contact for guests, handling check-ins/outs, room changes, and VIP service to ensure a smooth stay.

French and/or English are required, Dutch is a plus. You should have at least 1 year of experience as a receptionist or night auditor, and be flexible with shifts in an international hotel environment.

Qualifications

• Langue: French and/or English; Dutch is a plus.
• Teamwork ability and collaborative mindset.
• Excellent communication skills.
• Problem-solving aptitude.
• Flexible with shifts.
• At least 1 year of front desk or night audit experience.

Responsabilités

• Assist guests with check-ins/check-outs and room changes.
• Act as Manager on Duty when required.
• Handle guest complaints and resolve issues.
• Maintain knowledge of standards and procedures.
• Prepare and review night and morning reports.
• Coordinate with other departments and ensure safety.

Connaissances

French

English

Teamwork

Communication

Problem-solving

Flexibility

Night audit experience

Description du poste

The bright and modern Crowne Plaza Brussels Airport hotel is your peaceful retreat in the Corporate Village, 5 minutes by shuttle from Brussels Airport. Free WIFI anytime, anywhere.Arrive at the calm oasis of Crowne Plaza Brussels Airport, surrounded by rolling lawns and a serene lake dotted with birds and ducks, to enter the light-filled, 6-storey atrium. The elegant ambiance of the Lobby is defined by clean lines and sleek furniture, which you'll find with added warmth in your stylish room or Suite.Crowne Plaza Brussels is a short drive from the Brussels ring road, or catch the shuttle from the hotel to Brussels Airport, where trains connect to the City Centre in 20 minutes.You can host events for up to 350 in our 17 meeting rooms and share Belgian beers afterwards in the dark wood surrounds of The Bar. Toast business success over succulent lobster or steak at our Restaurant, or upgrade to Club level to challenge colleagues on the Wii in our exclusive Sky Lounge. Reflect on a stay worth celebrating in the Fitness Centre's sauna or steam room.

Front Office Night Auditor – replacement contract (M/W/X)

Administratif :

We are looking for a dynamic and service-oriented Front Office night auditor to join our team for an replacement contract. You will be the main point of contact for our guests and play a key role in their experience at our hotel.

Main Responsibilities:

Customer Service:

• Assist guests, e.g., provide a toothbrush or directions
• Handle check-ins, check-outs, and room changes
• Act as Manager on Duty: responsible for the hotel and guests in the absence of management, ensuring safety and comfort
• Handle guest complaints and resolve a variety of challenges (maintenance, alarms, suspicious guests, etc.)
• Attend to guest requests regarding safe deposit boxes

Administrative:

• Maintain knowledge of departmental standards and procedures
• Manage cashier float and daily financial reports
• Perform audits and prepare necessary documents for audits
• Be knowledgeable of reservation procedures and special promotion programs (loyalty programs)
• Check night reports and prepare morning reports
• Keep the front desk area clean and organized

Communication & Coordination:

• Provide operational instructions to various departments
• Report important situations to supervisors and colleagues
• Assist with room service: reheat and serve simple dishes prepared by the kitchen
• Familiarize with emergency and evacuation procedures

What We Offer:

• A versatile role in an international hotel environment
• Continuous IHG training and professional development opportunities
• Experience managing VIP guests and loyalty programs
• Work in a dynamic environment with colleagues passionate about service

A salary of 17,33€ per hour/2.853,95€ gross per month.

Competitive benefits and career advancement opportunities
And many more !

Type:

Front Office

CDD

Contrat:

Langue(s):

Ce qu'on a besoin de vous :

• Langue : FR et/ou EN (Néerlandais c'est un plus)
• Vous savez travailleur en équipe
• Excellentes aptitudes à la communication
• Vous savez résoudre les problèmes
• Vous êtes flexibles
• Vous avez au moins 1 an d'expérience en tant que réceptionniste/ night auditor

What We Need from You :

• Language : French and/or English (Dutch is a plus)
• Ability to work in a team
• Excellent communication skills
• Problem-solving abilities
• Flexibility
• At least 1 year of experience as a receptionist/ night auditor