Vienna Desktop Support Pro | Onboarding & IT Troubleshooting

TMX Group; Wien; On-site; EUR 32,000 - 40,000; Full time

Job summary

Trayport in Vienna is seeking a Desktop Support Administrator to join the team and support the Vienna office’s IT needs, escalating to global teams when required. You will be the first point of contact for on-site IT issues, triaging and escalating as needed, and supporting internal users and maintaining IT systems.

You will work with an IT Systems Administrator in Vienna, handling Windows and Apple devices, onboarding/offboarding, software renewals, asset management, and patching.

Qualifications

• 1-2 years IT experience.
• Knowledge of Windows and Mac MDM systems.
• Ability to follow processes and guides to resolve issues.

Responsibilities

• Provide end user support for Windows and Apple devices including iOS/Android devices.
• Maintain phone systems, conferencing systems, printers and scanners; support local access systems.
• Triage and escalate in-office and remote user requests as needed.
• Identify, log and resolve technical problems with software applications or local networks.
• Document guidelines and manuals for local users.
• Own onboarding and offboarding processes for joiners and leavers, including inductions.
• Process software renewals and manage asset lifecycle.
• Patch and vulnerability management on user devices.

Skills

Windows/Mac support

MDM systems

PDQ

MDT

IT experience

Tools

PDQ

MDT

Job description

Trayport in Vienna is seeking a Desktop Support Administrator to join the team and support the Vienna office’s IT needs, escalating to global teams when required. You will be the first point of contact for on-site IT issues, triaging and escalating as needed, and supporting internal users and maintaining IT systems.

You will work with an IT Systems Administrator in Vienna, handling Windows and Apple devices, onboarding/offboarding, software renewals, asset management, and patching.