IT Desktop Support- Oberwart, Austria (Backfill).

Axiom Technologies; Burgenland; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A global IT services firm located in Burgenland, Austria, is seeking a capable IT Technician to provide on-site support and ensure optimal service delivery for desktop computing environments. The ideal candidate will possess a Bachelor's degree in a related field and have hands-on experience in desktop support roles. Responsibilities include responding to service requests, maintaining IT equipment, and assisting with user onboarding. The position requires strong knowledge of Windows OS and troubleshooting capabilities, along with excellent communication skills.

Qualifikationen

• Minimum of hands-on experience in a desktop support or help-desk role.
• Familiarity with macOS and Linux environments preferred.
• IT certifications such as CompTIA A+ or Network+ are advantageous.

Aufgaben

• Provide first- and second-level support for desktops, laptops, and mobile devices.
• Install, upgrade, and maintain operating systems and software applications.
• Assist with onboarding and offboarding of employees.

Kenntnisse

Desktop support

Windows OS

Office 365

Network concepts

Troubleshooting

Communication

Ausbildung

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

JIRA

Jobbeschreibung

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end‑users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project‑related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Hands‑on experience in a desktop support, help‑desk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem‑solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

• On‑site support is required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after‑hours support may be needed during maintenance windows or emergencies.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [e-mail]