Desktop Support Engineer (Full Time) – Vienna, Austria

Axiom Technologies; Wien; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Axiom Technologies is seeking a capable IT support professional in Wien, Austria, to deliver on-site and on-call assistance in the desktop computing environment. This role involves troubleshooting various operating systems, installing software, and providing printer support.

The ideal candidate should have at least 3 years of experience, strong analytical skills, and a customer-oriented approach. Candidates must possess excellent communication skills and a passion for quality service delivery.

Qualifikationen

• 3+ years of relevant experience in support roles.
• Ability to manage time and resources effectively.
• Strong analytical and problem-solving capabilities.

Aufgaben

• Provide on-site/on-call assistance to end-users.
• Coordinate simple to complex IT activities.
• Ensure optimal service delivery in desktop computing environments.

Kenntnisse

Computer OS/Peripherals troubleshooting

Handling Different PC Operating Systems (Windows 7/8 and 10)

Performing Hardware Software Installation

Good knowledge of MS Office tools installation & troubleshooting

Excellent customer service and people skills

Advanced troubleshooting skills for Windows and Apple

Tools

SCCM

Active Directory

Exchange

Jobbeschreibung

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Desired Experience:
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and excellent communication skills, both oral and written
• Passionate about delivering quality, no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of

• Microsoft Office applications
• PCLaptop hardware
• PCLaptop peripherals, including printers

Basic knowledge of

• Active Directory
• Exchange
• Apple OS
• SCCM

Experience in a similar role

• 3+ years of relevant experience.