IT Desktop Support- Vienna, Austria (Dispatch/On Demand Request).

Axiom Technologies; Wien; On-site; EUR 35,000 - 50,000; Full time

Job summary

Axiom Technologies is seeking a Desktop Support Technician in Wien, Austria. This role entails providing first- and second-level support for desktop and mobile devices, troubleshooting hardware and software issues, and ensuring optimal service delivery to end-users. Candidates should have a Bachelor’s degree in Computer Science or a related field, along with over a year of relevant experience. Preferred qualifications include familiarity with macOS and IT certifications like CompTIA A+.

Qualifications

• 1+ year of experience in desktop support or IT technician role.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops and laptops.
• Respond to service requests via ticketing system, phone, or in-person.
• Install and maintain operating systems and software.

Skills

Desktop support experience

Troubleshooting

Communication skills

Knowledge of Windows OS

Basic networking concepts

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Active Directory

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large‑scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end‑users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first‑ and second‑level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in‑person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project‑related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem‑solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

• On‑site support may be required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after‑hours support may be needed during maintenance windows or emergencies.