Desktop Support Engineer - Expert Troubleshooter

Axiom Technologies; Wien; On-site; EUR 40,000 - 55,000; Full time

Job summary

Axiom Technologies is seeking a capable IT support professional in Wien, Austria, to deliver on-site and on-call assistance in the desktop computing environment. This role involves troubleshooting various operating systems, installing software, and providing printer support.

The ideal candidate should have at least 3 years of experience, strong analytical skills, and a customer-oriented approach. Candidates must possess excellent communication skills and a passion for quality service delivery.

Qualifications

• 3+ years of relevant experience in support roles.
• Ability to manage time and resources effectively.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Provide on-site/on-call assistance to end-users.
• Coordinate simple to complex IT activities.
• Ensure optimal service delivery in desktop computing environments.

Skills

Computer OS/Peripherals troubleshooting

Handling Different PC Operating Systems (Windows 7/8 and 10)

Performing Hardware Software Installation

Good knowledge of MS Office tools installation & troubleshooting

Excellent customer service and people skills

Advanced troubleshooting skills for Windows and Apple

Tools

SCCM

Active Directory

Exchange

Job description

Axiom Technologies is seeking a capable IT support professional in Wien, Austria, to deliver on-site and on-call assistance in the desktop computing environment. This role involves troubleshooting various operating systems, installing software, and providing printer support.

The ideal candidate should have at least 3 years of experience, strong analytical skills, and a customer-oriented approach. Candidates must possess excellent communication skills and a passion for quality service delivery.