Desktop Support Specialist – Onsite & Remote

Axiom Technologies; Burgenland; On-site; EUR 35,000 - 50,000; Full time

Job summary

A global IT services firm located in Burgenland, Austria, is seeking a capable IT Technician to provide on-site support and ensure optimal service delivery for desktop computing environments. The ideal candidate will possess a Bachelor's degree in a related field and have hands-on experience in desktop support roles. Responsibilities include responding to service requests, maintaining IT equipment, and assisting with user onboarding. The position requires strong knowledge of Windows OS and troubleshooting capabilities, along with excellent communication skills.

Qualifications

• Minimum of hands-on experience in a desktop support or help-desk role.
• Familiarity with macOS and Linux environments preferred.
• IT certifications such as CompTIA A+ or Network+ are advantageous.

Responsibilities

• Provide first- and second-level support for desktops, laptops, and mobile devices.
• Install, upgrade, and maintain operating systems and software applications.
• Assist with onboarding and offboarding of employees.

Skills

Desktop support

Windows OS

Office 365

Network concepts

Troubleshooting

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

JIRA

Job description

A global IT services firm located in Burgenland, Austria, is seeking a capable IT Technician to provide on-site support and ensure optimal service delivery for desktop computing environments. The ideal candidate will possess a Bachelor's degree in a related field and have hands-on experience in desktop support roles. Responsibilities include responding to service requests, maintaining IT equipment, and assisting with user onboarding. The position requires strong knowledge of Windows OS and troubleshooting capabilities, along with excellent communication skills.