Information Technology Support Technician

The Mice Groups, Inc.; Wien; Hybrid; EUR 31,000 - 45,000; Full time

Job summary

The Mice Groups, Inc. is seeking an IT Support Technician for a extendable 6-month contract in Vienna, Austria. The role is hybrid (M,T,Th onsite) with collaboration across IT and Security to support users both onsite and remotely.

Ideal candidates have 3+ years in IT support, strong knowledge of Google Workspace, identity providers, and mobile device management. You will contribute to onboarding, inventory management, and technical documentation while helping deploy new solutions.

Qualifications

• Minimum 3+ years in IT support roles; strong technical aptitude and quick learner.
• Experience with identity providers and cloud platforms (Google Workspace, Okta).
• Familiarity with SaaS, MDM, scripting, and cross-platform environments.

Responsibilities

• Assist with user provisioning/deprovisioning and access management for cloud technologies
• Onboard new employees regionally and support onsite/remote users
• Procure, configure, deploy, and manage hardware inventories
• Collaborate with IT and security teams to triage and resolve requests
• Lead and contribute to workplace technology upgrades and repairs
• Create technical documentation and self-service materials

Skills

IT support

Identity providers

Google Workspace

Okta

Jira/JSM

MDM platforms

Scripting

Communication skills

Tools

Google Workspace

Okta

Jira/JSM

Cisco networking

RBAC / dynamic groups

Scripting

MDM Kandji/JAMF/AirWatch

AV systems (Google Meet/Polycom)

Job description

IT Support Technician / Extendable 6-month Contract / Vienna, Austria / Hybrid – M,T,Th onsite

The IT and Security Teams work as one seamless unit. We have made major investments in software platforms, automation, and hardware over the last year. This is a dynamic, fast-paced, organization where members of the IT/IS Team get exposure to some of the best solutions available. Team collaboration and constant communication is highly encouraged.

In addition to regular work assignments and responsibilities, we encourage employees to propose their own ideas to increase efficiency or employee experience. These ideas can turn into evaluations or approved projects that employees are allowed to work on independently, or within a team, up to 20% their time.

Responsibilities:

• Assist with user account provisioning/ deprovisioning and access management for various cloud technologies
• Run IT onboarding and orientation for new employees in your respective region
• Procure, configure, deploy, and manage inventory levels of computer equipment
• Work alongside other IT support analysts, systems analysts, and the security team to triage, elevate, and resolve employee-facing technology requests both onsite and remotely
• Collaborate with team members to help lead a responsive, efficient, and effective help desk
• Be the subject-matter-expert for troubleshooting workstations, peripherals, A/V systems, and software platforms
• Play a role in maintaining the day-to-day operations supporting our existing IT systems, as well as, helping evaluate, select, and deploy new solutions and platforms
• Create technical documentation, training material, self service material, and videos
• Lead and site specific technology/workplace upgrades, implementations, and repair projects

You’ll love this job if you:

• Are passionate about delivering a great internal support experience
• Are results-driven and takes initiative, both independently and in collaborative environments
• Want to make an impact and be part of a world class IT team

Required Skills:

• 3+ years of relevant experience in an IT support function
• Strong technical aptitude with the ability to learn quickly
• Experience with identity providers, google workspace, macOS, mobile device management platforms, and SaaS
• A willingness to learn, grow, and recognize when to ask for help
• Excellent verbal and written communication skills
• Experience with: Google Workspace, Okta (or other IDPs), Atlassian products (Jira/Jira Service Management), Cisco Network equipment, RBAC, dynamic groups, scripting, MDM (Kandji, JAMF, Air watch), AV (Google Meet, Polycom, Logitech Rally)