Onsite IT Support Specialist - Fast Fixes & Deployments

TECHWELT GROUP; Wels; On-site; EUR 32,000 - 45,000; Full time

Job summary

Techwelt Group is seeking an Information Technology Support Specialist to join our onsite team in Austria. You will install, configure, maintain, and repair desktop systems and end-user devices, handling tickets and ensuring SLAs are met.

The role requires strong hardware/software troubleshooting, good IT fundamentals, and clear communication with clients and colleagues on site. A related IT degree or equivalent experience is preferred.

Qualifications

• Strong technical support and help desk skills in a ticketing system.
• Experience troubleshooting hardware and software and escalating when needed.
• Hands-on with desktop computers and end-user devices for install/config/maintenance.
• Solid IT concepts, systems, and networking fundamentals for onsite support.
• Vocational IT training or degree, or equivalent practical experience.
• Familiarity with IT asset management and inventory processes is a plus.
• On-site work ability and clear client communication.

Responsibilities

• Provide hands-on technical support for desktop computers and end-user devices.
• Handle help desk tickets, troubleshoot hardware/software issues.
• Support break-fix and IMAC activities.
• Assist with site surveys, deployments, and roll-outs.
• Document incidents and resolutions.
• Coordinate with remote teams and engineers.
• Maintain inventory records and ensure timely support.

Skills

Technical support

Help desk

Troubleshooting

Desktop hardware

IT concepts

Networking

On-site work

Communication

CompTIA A+/Network+

Education

IT/CS degree or equivalent

Job description

Techwelt Group is seeking an Information Technology Support Specialist to join our onsite team in Austria. You will install, configure, maintain, and repair desktop systems and end-user devices, handling tickets and ensuring SLAs are met.

The role requires strong hardware/software troubleshooting, good IT fundamentals, and clear communication with clients and colleagues on site. A related IT degree or equivalent experience is preferred.