Deskside Support Technician

Sharp Brains; Salzburg; On-site; EUR 30,000 - 47,000; Full time

Job summary

Sharp Brains is seeking a Helpdesk Support Technician to work onsite in Puch Bei Hallen, Austria. The role is freelance/B2B with a 5-day work week.

You will provide end-to-end technical support for desktops and laptops, perform IMAC tasks, and manage OS imaging and hardware replacements. You will use SCCM, Intune, and ServiceNow for asset tracking and ticket resolution, administer approved software installations and security patches, and provide remote and deskside support while adhering to IT

Qualifications

• Experience delivering end-user IT support in a corporate environment.
• Familiar with Windows OS, MAC basics, and mobile device support.
• Knowledge of ITIL practices for incident, problem, and service requests.
• Ability to work onsite in Hallen, Austria and communicate in English and German.

Responsibilities

• Provide end-to-end technical support for desktop and laptop systems.
• Manage IMAC tasks (Install, Move, Add, Change) and break/fix for end-user devices.
• Oversee OS imaging, patching, and hardware replacements.
• Utilize SCCM, Intune, and ServiceNow for assets and tickets.
• Approve software installations and security patches per policy.
• Offer remote and deskside support with VPN clients.
• Ensure security protocols and antivirus monitoring.
• Offer VIP onsite support during escalations.

Job description

Skill Set: Helpdesk Support Technician

Days per week: 5 days per week

Language: English & German (Both Advanced)

Location: Puch Bei Hallen, Austria

Contract: B2B/Freelance

Roll Type: Onsite FTE

Key Responsibilities:

• 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
• 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
• 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.