Onsite IT Support Specialist - Customer-First Tech Help

001142 DMH Dichtungs- und Maschinenhandel GmbH; Traboch; On-site; EUR 36,000 - 43,000; Full time

Job summary

Freudenberg, a global technology group, seeks an IT service and support professional in Austria. You will handle internal incidents, troubleshoot issues, and use IT service tools while empowering end-users and contributing to process improvements.

Join a team collaborating across more than 15 countries, with opportunities to participate in citizen development initiatives using low-code/no-code tools. English proficiency is preferred.

Qualifications

• Bachelor’s degree in a relevant field and advanced English preferred.
• Specified years of industry-relevant professional experience.
• Relevant certifications, system experience, and training.

Responsibilities

• Handle IT-related incidents and service requests for internal customers.
• Troubleshoot technical issues to minimize downtime and ensure service continuity.
• Learn and use IT service management tools for incident tracking and knowledge sharing.
• Train end-users to improve self-sufficiency and adoption of IT services.
• Identify recurring issues and contribute to continuous improvement.

Skills

Bachelor’s Degree

Experience in field

Certifications

English (Advanced)

Education

Bachelor’s Degree in Relevant Field

Job description

Freudenberg, a global technology group, seeks an IT service and support professional in Austria. You will handle internal incidents, troubleshoot issues, and use IT service tools while empowering end-users and contributing to process improvements.

Join a team collaborating across more than 15 countries, with opportunities to participate in citizen development initiatives using low-code/no-code tools. English proficiency is preferred.