Information Technology Support Specialist

TECHWELT GROUP; Wels; On-site; EUR 32,000 - 45,000; Full time

Job summary

Techwelt Group is seeking an Information Technology Support Specialist to join our onsite team in Austria. You will install, configure, maintain, and repair desktop systems and end-user devices, handling tickets and ensuring SLAs are met.

The role requires strong hardware/software troubleshooting, good IT fundamentals, and clear communication with clients and colleagues on site. A related IT degree or equivalent experience is preferred.

Qualifications

• Strong technical support and help desk skills in a ticketing system.
• Experience troubleshooting hardware and software and escalating when needed.
• Hands-on with desktop computers and end-user devices for install/config/maintenance.
• Solid IT concepts, systems, and networking fundamentals for onsite support.
• Vocational IT training or degree, or equivalent practical experience.
• Familiarity with IT asset management and inventory processes is a plus.
• On-site work ability and clear client communication.

Responsibilities

• Provide hands-on technical support for desktop computers and end-user devices.
• Handle help desk tickets, troubleshoot hardware/software issues.
• Support break-fix and IMAC activities.
• Assist with site surveys, deployments, and roll-outs.
• Document incidents and resolutions.
• Coordinate with remote teams and engineers.
• Maintain inventory records and ensure timely support.

Skills

Technical support

Help desk

Troubleshooting

Desktop hardware

IT concepts

Networking

On-site work

Communication

CompTIA A+/Network+

Education

IT/CS degree or equivalent

Job description

Company Description

Techwelt Group is a multilateral company headquartered in Rome, Italy, providing on-demand and contract-based onsite IT support services to clients worldwide with a 24-hour response time. The company works with a network of more than 100 IT experts and engineers across Europe, Australia, the UK, and Mexico to deliver tailored technology solutions that support diverse business needs. Core services include break-fix support for EUC and data centers, IMAC services, desktop support, hardware repair, IT asset disposal (ITAD), site surveys and installations, stock inventory and audits, full-time outsourced resources, and deployment and roll-out projects. Techwelt Group offers a single point of contact for all services and maintains secure stock storage facilities with robust safety measures and regular audits to ensure reliability and operational continuity for its clients.

Role Description

The Information Technology Support Specialist is a full-time, on-site role based in Wels, Hallein, linz (Austria).

This role involves providing hands-on technical support for desktop computers and end-user devices, including installation, configuration, maintenance, and repair. The specialist will handle help desk tickets, troubleshoot hardware and software issues, support break-fix and IMAC activities, and assist with site surveys, deployments, and roll-outs as needed. Daily responsibilities include documenting incidents and resolutions, coordinating with remote teams and engineers, maintaining accurate inventory records, and ensuring timely, professional support to meet service level expectations.

Qualifications

• Strong Technical Support and Help Desk Support skills, with experience resolving user issues in a structured ticketing environment.
• Proficiency in Troubleshooting hardware and software problems, including diagnosis and escalation when required.
• Hands-on experience with Desktop Computers and end-user devices, covering installation, configuration, and maintenance.
• Solid foundation in Information Technology concepts, systems, and networking fundamentals relevant to onsite support.
• Relevant vocational training or degree in IT, Computer Science, or a related field, or equivalent practical experience.
• Familiarity with IT asset management, stock inventory processes, and basic data center or EUC support is an advantage.
• Ability to work on-site, manage priorities in a fast-paced environment, and communicate clearly with clients and colleagues.
• Professional certifications such as CompTIA A+, Network+, or similar are beneficial.