Desktop Support Technician — Windows/macOS/VPN

Axiom Technologies; Schweiz; On-site; EUR 42,000 - 56,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Specialist to coordinate activities ranging from simple tasks to complex plans. This role will provide on-site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

You will handle 1st/2nd level support for desktops, laptops, printers, and mobile devices, respond to requests via ticketing system, and install OS/software.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Experience in Bitlocker, BSOD, OS installation, End User Support, etc.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Desktop support

Windows OS

Office 365

Networking basics

Ticketing systems

OS deployment

End user support

Communication skills

Troubleshooting

Education

Bachelor's degree in Computer Science/Information Technology

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is seeking a capable Desktop Support Specialist to coordinate activities ranging from simple tasks to complex plans. This role will provide on-site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

You will handle 1st/2nd level support for desktops, laptops, printers, and mobile devices, respond to requests via ticketing system, and install OS/software.