IT Desktop Support- Oberwart, Austria (Full-Time).

Axiom Technologies; Burgenland; On-site; EUR 38,000 - 52,000; Full time

Job summary

Axiom Technologies in Austria’s Burgenland is seeking a capable IT support specialist to provide onsite/on-call desktop support across desktops, laptops, printers and mobile devices. You will install and maintain operating systems (Windows/macOS/Linux), respond to incidents via ticketing systems, and help onboard new staff while ensuring security and asset documentation.

German language proficiency is required.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent experience.
• Hands-on desktop support, helpdesk, or IT technician experience.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Experience with ticketing systems (ServiceNow, Zendesk, JIRA).
• Excellent communication and interpersonal skills.
• German language proficiency required.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level desktop, laptop, printer, and mobile device support.
• Respond to service requests and incidents via ticketing system, phone, or in person.
• Install, upgrade, and maintain Windows/macOS/Linux OS and software.
• Troubleshoot hardware, software, and peripheral issues.
• Set up and configure new employee workstations and user accounts.
• Maintain asset inventory and documentation of IT equipment.
• Assist onboarding/offboarding from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with IT teams on escalated issues or project tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Communication skills

German language proficiency

Troubleshooting

Team collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Active Directory

Intune

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Hands-on experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• German language proficiency required.
• Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions:

• On-site support is required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.