Desktop Support Engineer - On-site & Remote Ready

Axiom Technologies; Wien; On-site; EUR 35,000 - 50,000; Full time

Job summary

Axiom Technologies is seeking a Desktop Support Technician in Wien, Austria. This role entails providing first- and second-level support for desktop and mobile devices, troubleshooting hardware and software issues, and ensuring optimal service delivery to end-users. Candidates should have a Bachelor’s degree in Computer Science or a related field, along with over a year of relevant experience. Preferred qualifications include familiarity with macOS and IT certifications like CompTIA A+.

Qualifications

• 1+ year of experience in desktop support or IT technician role.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level support for desktops and laptops.
• Respond to service requests via ticketing system, phone, or in-person.
• Install and maintain operating systems and software.

Skills

Desktop support experience

Troubleshooting

Communication skills

Knowledge of Windows OS

Basic networking concepts

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Active Directory

Job description

Axiom Technologies is seeking a Desktop Support Technician in Wien, Austria. This role entails providing first- and second-level support for desktop and mobile devices, troubleshooting hardware and software issues, and ensuring optimal service delivery to end-users. Candidates should have a Bachelor’s degree in Computer Science or a related field, along with over a year of relevant experience. Preferred qualifications include familiarity with macOS and IT certifications like CompTIA A+.