German-Speaking Field Services Engineer - On-Site IT

Axiom Technologies; Burgenland; Vor Ort; EUR 34.000 - 52.000; Vollzeit

Zusammenfassung

Axiom Technologies in Oberwart, Austria, is looking for a German-speaking Field Services Support Engineer to provide on-site IT infrastructure support and hands‑on assistance for enterprise environments.

You will troubleshoot hardware, network, AV rooms and printers, manage on-site user requests, coordinate with vendors, and help onboard new resources, with standard business hours and occasional off‑hour support.

Qualifikationen

• 1–3 years of hands-on IT field support experience.
• Fluency in German and English (spoken and written) is mandatory.
• Basic understanding of data centre equipment and networking components.
• Proficiency in hardware setup, installation and troubleshooting.
• Strong coordination and communication skills for collaboration with internal teams and external vendors.
• Ability to work independently and manage on-site user requests efficiently.

Aufgaben

• Provide on-site support for hardware, network, and data centre equipment.
• Diagnose and resolve basic technical issues related to IT infrastructure and data centre equipment.
• Service Desk (German Calls Handling): Handle and log user issues or service requests in German via phone, email, or ticketing systems.
• Vendor Coordination: Liaise with third-party vendors and service providers to ensure timely issue resolution and maintenance activities.
• Device Provisioning & Onboarding: Support hardware setup, device imaging, and assist in onboarding new users and resources.
• AV Room & Equipment Management: Provide first-level troubleshooting for AV meeting rooms and coordinate with relevant teams for equipment support.
• Printer Management: Address printer issues, perform basic troubleshooting, and coordinate with printer service vendors as needed.
• OT Equipment Coordination: Assist with maintenance and troubleshooting activities for operational technology equipment.

Kenntnisse

German language proficiency

English language proficiency

IT field support

On-site troubleshooting

Jobbeschreibung

Axiom Technologies in Oberwart, Austria, is looking for a German-speaking Field Services Support Engineer to provide on-site IT infrastructure support and hands‑on assistance for enterprise environments.

You will troubleshoot hardware, network, AV rooms and printers, manage on-site user requests, coordinate with vendors, and help onboard new resources, with standard business hours and occasional off‑hour support.