Customer-Focused IT Support Specialist | Service Desk Pro

Institute of Science and Technology Austria; Wien; Vor Ort; EUR 42.000 - 56.000; Vollzeit

Zusammenfassung

A prominent research institution in Vienna seeks an IT Support Specialist to enhance the user experience for employees. This role involves being the first point of contact for IT-related requests, providing hands-on support, and ensuring compliance with service level agreements. The ideal candidate has experience in end-user IT support, proficiency in Windows, and a strong user orientation. Opportunities for personal growth and competitive compensation are included.

Qualifikationen

• Experience in end-user IT support.
• Strong user orientation with excellent communication skills.
• Good knowledge of IT infrastructure including networks.

Aufgaben

• Serve as first point of contact for service requests.
• Ensure fast response and SLA compliance for incidents.
• Assist users with hands-on support for IT infrastructure.

Kenntnisse

End-user IT support

Proficiency in Windows environments

Good communication skills

User orientation

Understanding of script languages

Tools

ITSM tools

Jobbeschreibung

A prominent research institution in Vienna seeks an IT Support Specialist to enhance the user experience for employees. This role involves being the first point of contact for IT-related requests, providing hands-on support, and ensuring compliance with service level agreements. The ideal candidate has experience in end-user IT support, proficiency in Windows, and a strong user orientation. Opportunities for personal growth and competitive compensation are included.