Senior Technical Support Specialist - SaaS (Remote)

Maxit Consulting - Max Corporate Group; La Pampa; À distance; ARS 64 569 000 - 92 241 000; Plein temps

Avantages offerts par ce poste

Fully remote

Flexible scheduling

Structured onboarding

Professional growth

Résumé du poste

Maxit Consulting - Max Corporate Group is seeking a Technical Support Representative to assist contractors with our SaaS platform. This primarily phone-based role involves navigating the platform, handling demos, and guiding users through workflows to ensure smooth permit filings and account management.

The ideal candidate is customer-focused, analytical, and comfortable explaining technical concepts to users with varying levels of technical knowledge.

Qualifications

• 2+ years in customer service or technical support in a phone-based or call center environment.
• Full professional fluency in English (spoken and written).
• Experience with software platforms, SaaS products, CRM systems, or other tech tools.
• Experience delivering platform demos, walkthroughs, or training valued.

Responsabilités

• Handle inbound customer calls with professional, timely, and solution-oriented support.
• Troubleshoot platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through features and processes to resolve issues.
• Conduct platform demonstrations and walkthroughs to showcase key features.
• Investigate problems, identify root causes, and determine best action.
• Take ownership from initial contact to resolution, escalating when needed.
• Follow up to ensure solutions work and customer experience is positive.

Connaissances

Customer service

Technical support

Analytical thinking

Strong communication

Ownership

Excel proficiency

Outils

GoHighLevel

HubSpot

CRM platforms

Ticketing systems

Description du poste

Maxit Consulting - Max Corporate Group is seeking a Technical Support Representative to assist contractors with our SaaS platform. This primarily phone-based role involves navigating the platform, handling demos, and guiding users through workflows to ensure smooth permit filings and account management.

The ideal candidate is customer-focused, analytical, and comfortable explaining technical concepts to users with varying levels of technical knowledge.