Remote SaaS Technical Support Engineer - Platform Demos

Maxit Consulting - Max Corporate Group; La Pampa; Remote; ARS 76,867,000 - 122,988,000; Full time

Benefits offered by this job

Remote role

Flexible scheduling

Onboarding training

Career growth

Collaborative culture

Job summary

Maxit Consulting - Max Corporate Group is seeking a Technical Support Representative for a 100% remote role serving LATAM with a US-based SaaS platform. You will assist contractors, troubleshoot platform issues, guide users through demonstrations, and help with permit filings and account management.

Strong English, 2+ years in support, and CRM familiarity are required. The role emphasizes ownership, analytical thinking, effective communication, and the ability to work across browser-based tools

Qualifications

• 2+ years in customer service or technical support, preferably phone-based.
• Fluent English spoken and written with clear communication.
• Experience supporting software/SaaS platforms and CRM tools.

Responsibilities

• Handle inbound calls and provide professional, timely support.
• Troubleshoot platform issues, guide users through workflows and features.
• Conduct product demonstrations and onboarding sessions remotely.
• Investigate problems, identify root causes, and document resolutions.

Skills

English fluency

Tech support experience

CRM experience

Strong communication

Tools

GoHighLevel

HubSpot

Job description

Maxit Consulting - Max Corporate Group is seeking a Technical Support Representative for a 100% remote role serving LATAM with a US-based SaaS platform. You will assist contractors, troubleshoot platform issues, guide users through demonstrations, and help with permit filings and account management.

Strong English, 2+ years in support, and CRM familiarity are required. The role emphasizes ownership, analytical thinking, effective communication, and the ability to work across browser-based tools